At a Glance
- Tasks: Provide exceptional customer service through various channels and resolve enquiries efficiently.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Good literacy and numeracy skills, customer service experience, and familiarity with CRM systems.
The predicted salary is between 20000 - 25000 € per year.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you'll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
What we're looking for:
- Customer Driven - You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Develop & Learn - You're eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.
- Champion Communication - You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.
You'll bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Previous experience in a customer-focused environment.
- Proven experience of a CRM management system.
- Demonstrable ability to plan and prioritise own workload.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
Customer support adviser (Part time 23.5 hours per week) in Trowbridge employer: Employer near you
At Selwood Housing, we prioritise our customers and foster a supportive work culture that values every team member's contribution. As a part-time Customer Support Adviser in Trowbridge, you'll enjoy competitive benefits, flexible working opportunities, and ongoing training to enhance your skills while making a meaningful impact in the community. Join us in our mission to provide safe and affordable homes, where your dedication to exceptional customer service will truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time 23.5 hours per week) in Trowbridge
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Selwood Housing's mission and values. This way, you can show how your passion for customer service aligns perfectly with their commitment to putting customers first.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling enquiries and showcasing your excellent communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. Highlighting these moments will demonstrate your accountability and dedication to delivering outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Selwood Housing.
We think you need these skills to ace Customer support adviser (Part time 23.5 hours per week) in Trowbridge
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've made a difference in previous roles, as we love to see candidates who truly care about our customers.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that align with what we're looking for, especially your ability to communicate clearly and handle enquiries efficiently.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, as we appreciate candidates who can communicate complex information simply. Remember, clarity is key in customer support!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be processed smoothly, and you'll be one step closer to joining our fantastic team at Selwood Housing!
How to prepare for a job interview at Employer near you
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries professionally and efficiently, as this role is all about making every interaction count. Be ready to share examples of how you've resolved customer issues in the past.
✨Familiarise Yourself with CRM Systems
Since you'll be managing service requests through a CRM system, it’s crucial to demonstrate your familiarity with such tools. If you have experience with specific systems, mention them. If not, show your willingness to learn and adapt quickly.
✨Practice Clear Communication
As a Customer Support Adviser, clear communication is key. Practice explaining complex information simply and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with your responses.
✨Show Your Passion for Customer Care
Let your passion for delivering exceptional customer service shine through. Share stories that highlight your commitment to putting customers first and how you’ve made a positive impact in previous roles. This will resonate well with the interviewers.
