Costa Supervisor Plus in Skegness

A passion for coffee and people is just the start of what we are looking for. The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success.

Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.

You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.

• Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
• Ensuring the team are being coached to deliver key targets linked to the department.
• Responsibility for CAFF audits in accommodation.
• Responsibility for other departmental audits based on the area.
• Driving add-on sales and promotions where appropriate.
• Ensuring all stock/proposition is available for guests.
• Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensuring any guest feedback is captured.
• Monitors NPS and takes action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin’s Values and Leadership Behaviours.
• Ensure we always have a focus on RPRPRT in the way we rota the team.
• Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
• Build and maintain strong relationships across the resort, other resorts, and Butlin's central support teams.
• Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
• Be the front-facing, operational delivery responsible person – turning audits and observations into action.

In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role:

1. Championing Food Safety: Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues.
2. Delivering a Warm, Welcoming Experience: Ensure every guest receives a friendly, engaging welcome. Create a relaxed, family-friendly environment where guests feel supported and well looked after.
3. Coaching & Developing the Team: Provide on-shift coaching to support effective floor management, guest interaction, and service flow.
4. Driving Upselling of Starters & Desserts: Coach the team to proactively recommend starters, desserts, and add-ons as part of natural guest conversations.
5. Increasing Wet Sales: Drive wet sales by ensuring drinks orders are taken quickly when seating guests.
6. Effective Checkbacks: Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction.
7. Celebrating Success: Recognise great performance on shift to build a positive, motivated team culture.

• Audits completed in accommodation & other departments.
• Team training compliance across departments.
• Health, Safety & Compliance Audits.
• Guest NPS & Feedback.
• Improved ENPS.
• Retail Spend – responsible for making sure there are good stock processes/upselling taking place/coaching people trying to deliver Right People, Right Place, Right Time in all key areas.

• Excellent leadership skills with the ability to coach and support the team in delivering key objectives.
• Strong attention to detail to support with all audit/observation-based activity.
• Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly.
• Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.
• Experience in working with multi-skilled teams to support other areas of the business based on guest demand.
• Demonstrable experience of leading teams to success, including proficiency in managing performance, coaching team, delivering team training, and setting standards.
• Excellent ability to communicate effectively at all levels.
• Able to manage multiple priorities and can adapt quickly to changing requirements.

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!