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- Tasks: Lead daily office operations and guide customers through their sales journey.
- Company: Join Stannah, a supportive and inclusive workplace in Audenshaw.
- Benefits: Competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a difference by helping customers find the perfect solutions for their needs.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 27500 - 35000 £ per year.
Stannah have an exciting opportunity for a Senior Customer Sales Advisor to join the Sales Department based at Audenshaw Depot. This job will involve overseeing the day-to-day management of office operations while supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, and helping customers choose the best solution for their needs.
Your salary will be £27,500 plus OTE of £35,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract.
This is a great opportunity for someone with supervisory experience who enjoys delivering excellent customer service, supporting a team and working towards targets in a fast-paced environment.
To be successful as the Senior Customer Sales Advisor, it is essential that you have previous experience in a supervisory or team leadership role alongside strong communication and customer service skills, as well as experience in sales or handling customer enquiries.
Responsibilities:- Overseeing the day-to-day management of office operations
- Supporting customers throughout the sales process from enquiry to completion
- Responding to customer enquiries via telephone, webchat and live video communication
- Recording customer interactions accurately on the company system
- Building rapport with customers and helping identify the best product solution for their needs
- Previous supervisory experience
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days' annual leave
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allows you to claim towards health costs
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme, includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme, a workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
HA Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Senior Customer Sales Advisor in Salford employer: Employer near you
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StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Sales Advisor in Salford
✨Tip Number 1
Get to know the company inside out! Research Stannah, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound friendly and confident. Try role-playing with a mate to nail those tricky customer scenarios.
✨Tip Number 3
Show off your supervisory experience! Be ready to share examples of how you've led a team or handled challenges in the past. This will help you stand out as a strong candidate for the Senior Customer Sales Advisor role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Stannah team!
We think you need these skills to ace Senior Customer Sales Advisor in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Sales Advisor role. Highlight your supervisory experience and any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported customers and achieved targets in previous positions. We love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and friendly. We want to see your personality come through in your writing!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Employer near you
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products, especially stairlifts and homelifts. Familiarise yourself with common customer queries and think about how you would respond to them. This will show that you're proactive and genuinely interested in helping customers.
✨Showcase Your Leadership Skills
As a Senior Customer Sales Advisor, you'll be overseeing operations and supporting a team. Be ready to share examples of your previous supervisory experience. Think about times when you've successfully led a team or resolved conflicts, and how those experiences can translate to this role.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for building rapport with customers, so showcasing it in your interview will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Prepare by thinking of specific situations where you’ve had to handle difficult customers or meet sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.