At a Glance
- Tasks: Lead the Customer Outcome Testing team and enhance testing strategies.
- Company: Join Capital One, a forward-thinking tech company transforming banking.
- Benefits: Enjoy flexible working, competitive salary, and extensive career development opportunities.
- Other info: Diverse and inclusive workplace with numerous support networks and career progression.
- Why this job: Make a real impact by improving customer experiences and driving innovation.
- Qualifications: Experience in outcome testing or Quality Assurance and strong leadership skills.
The predicted salary is between 45000 - 55000 € per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
About the role
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
What you’ll do
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence
- Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations
- Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes
- Enhance and refine the testing methodology, adapting best practices and innovating approaches
- Collaborate with insight providers across the whole UK business
What we’re looking for
- Outcome testing or Quality Assurance experience in a regulated environment
- Ability to lead a testing programme delivering results through others
- An ability to self-identify process improvements to improve efficiency, and then execute them
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people
- Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports
- Strong organisational skills and the ability to remain focused and flexible in a changing environment
Where and how you'll work
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Customer Outcome Manager in Mansfield employer: Employer near you
Capital One is an exceptional employer, offering a dynamic work environment in Nottingham that fosters collaboration and innovation. With a strong commitment to employee development through comprehensive training programmes and a focus on diversity and inclusion, associates can thrive both personally and professionally. The Nottingham office features modern amenities, including a fully-serviced gym and mindfulness rooms, ensuring a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Outcome Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re really keen on the role.
We think you need these skills to ace Customer Outcome Manager in Mansfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Outcome Manager role. Highlight your experience in outcome testing or quality assurance, and show how your skills align with what we’re looking for.
Showcase Your Leadership Skills:As a leader, it’s crucial to demonstrate your ability to manage and mentor a team. Share examples of how you've developed others and improved processes in your previous roles to give us a clear picture of your leadership style.
Be Data-Driven:We love numbers! When discussing your past experiences, include specific metrics or results that showcase your impact. This will help us see how you can contribute to our customer testing programme effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Employer near you
✨Know Your Customer Journey
Before the interview, dive deep into understanding the customer journey and testing methodologies. Familiarise yourself with the specific challenges and opportunities in customer outcome testing, as this will help you articulate your insights and experiences effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving results. Think about times when you've mentored others or improved processes, and be ready to discuss how you can foster a culture of continuous improvement within the testing team.
✨Master Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to discuss how you've influenced and collaborated with various stakeholders in the past. Use specific examples to demonstrate your ability to communicate effectively and build productive relationships.
✨Be Ready for Adaptability Questions
Given the dynamic nature of the role, expect questions about how you handle change and adapt your strategies. Prepare to share instances where you've successfully navigated shifting priorities or implemented innovative approaches to testing.
