At a Glance
- Tasks: Investigate fraud cases and protect customers while ensuring business integrity.
- Company: Join Capital One, a leader in innovative banking solutions.
- Benefits: Enjoy a competitive salary, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference by safeguarding customers from fraud.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 28000 - 28000 € per year.
Nottingham Trent House, United Kingdom, Nottingham, Nottinghamshire
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
- You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues.
- During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
- Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday.
- You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face.
- However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Investigator in Loughborough employer: Employer near you
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Fraud Investigator in our Nottingham office, you'll benefit from comprehensive training, flexible working arrangements, and access to excellent facilities, including a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, providing numerous internal networks and support groups to help you thrive in your career while making a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Investigator in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing a role in the Fraud team.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud knowledge. Familiarise yourself with common types of fraud, especially Application Fraud and Account Takeover. This will show us you're serious about the role!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, we value great communicators who can effectively engage with customers and colleagues alike.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Fraud Investigator in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Investigator role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and solid judgement.
Showcase Your Communication Skills:Since you'll be communicating with customers and third parties, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Authentic:We want to know the real you! Don’t hesitate to share your unique experiences and perspectives. This is your chance to stand out, so let your personality shine through in your application.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the recruitment process.
How to prepare for a job interview at Employer near you
✨Know Your Fraud Basics
Before the interview, brush up on the key concepts of fraud investigation, such as Application Fraud and Account Takeover. Familiarise yourself with common tactics used by fraudsters and how to identify them. This will show your potential employer that you’re serious about the role and understand the challenges they face.
✨Showcase Your Attention to Detail
In this role, expert attention to detail is crucial. Prepare examples from your past experiences where your keen eye helped prevent errors or solve problems. Be ready to discuss how you approach investigations methodically and ensure nothing slips through the cracks.
✨Demonstrate Your Communication Skills
As a Fraud Investigator, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter in the job, so you can showcase your ability to handle difficult conversations with empathy and professionalism.
✨Emphasise Teamwork and Integrity
This company values team players who act with integrity. Think of examples where you’ve worked collaboratively to achieve a goal or resolved a conflict within a team. Highlighting your commitment to ethical practices and respect for customers will resonate well with the interviewers.
