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- Tasks: Solve end user computing problems and maintain hardware and software.
- Company: Join a dynamic team focused on tech support and user satisfaction.
- Benefits: Fixed term role with competitive pay and potential for growth.
- Other info: Opportunity to work in a fast-paced environment with career advancement.
- Why this job: Make a difference by helping users solve their tech issues every day.
- Qualifications: Experience in tech support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Please note: This is a 24 months fixed term role.
Responsibilities:
- Able to maintain, analyse and solve end user computing problems both hardware and software.
- Identify, analyse, and repair product failures.
- Order and replace parts as needed.
- Support and maintain user account information including rights, security and systems groups.
- Receive and resolve issues from Tiers 1, 2 and 3.
Senior Deskside Technician in London employer: Employer near you
Contact Detail:
Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Deskside Technician in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for hands-on assessments or technical interviews by practising common troubleshooting scenarios. We want to see how you tackle real-world problems, so get ready to impress!
✨Tip Number 3
Be proactive! If you notice any issues with the company's tech while researching them, mention it during your interview. It shows initiative and that you’re already thinking about how to improve their systems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior Deskside Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with end user computing problems, both hardware and software. We want to see how you've tackled similar challenges in the past, so don’t hold back on those details!
Showcase Problem-Solving Skills: In your cover letter, give us examples of how you've identified and repaired product failures. We love a good story about overcoming obstacles, especially if it involves ordering and replacing parts!
Highlight Teamwork: Since you'll be supporting Tiers 1, 2, and 3, let us know how you've collaborated with others in previous roles. We value teamwork, so share any experiences that demonstrate your ability to work well with different teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Employer near you
✨Know Your Tech Inside Out
As a Senior Deskside Technician, you'll need to demonstrate your expertise in both hardware and software. Brush up on common issues and solutions, and be ready to discuss specific examples from your past experience where you successfully diagnosed and resolved technical problems.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've tackled complex end-user computing problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to think on your feet.
✨Familiarise Yourself with User Account Management
Since the role involves managing user accounts and security, make sure you understand the principles of user rights and systems groups. Be ready to discuss any relevant tools or systems you've used in the past to manage these aspects effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's IT infrastructure, team dynamics, and the specific challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.