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- Tasks: Provide excellent customer service, restock shelves, and support your team in a friendly environment.
- Company: Join Co-op, a community-focused retailer with a long history of fairness.
- Benefits: Enjoy 31 days holiday, 30% store discount, and a pension scheme with up to 10% employer contributions.
- Other info: Flexible weekend shifts with opportunities for personal development and career progression.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Must be 18 or over; no prior experience needed as full training is provided.
The predicted salary is between 13 - 13 £ per hour.
Customer Team Member Pay: £13.04 per hour Contract: 39 hours per week + regular overtime, 6 month seasonal temporary contract, full time.
Role will also include working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service - you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Assistants - Weekends Only in London employer: Employer near you
Contact Detail:
Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistants - Weekends Only in London
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so think about how you can demonstrate your commitment to customer service and community support.
✨Tip Number 2
Practice common interview questions with a mate or in front of the mirror. Focus on your experiences that highlight teamwork and problem-solving, as these are key for us at Co-op.
✨Tip Number 3
Dress smart-casual for your interview. We’re all about being approachable and friendly, so show us your personality while still looking professional!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of info about the role and our amazing benefits there.
We think you need these skills to ace Retail Assistants - Weekends Only in London
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your personality shine through! We want to see who you are beyond just your qualifications. Share a bit about your interests and what makes you tick – it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the role of Customer Team Member. Highlight any relevant experience you have, especially in customer service or teamwork. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to read and understand your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and our company culture there. We can't wait to hear from you!
How to prepare for a job interview at Employer near you
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on community, fairness, and customer service, so think about how your own experiences align with these principles. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Customer Service Skills
As a Customer Team Member, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will show your potential employer that you understand the importance of putting customers first.
✨Be Ready for Practical Scenarios
Expect to be asked about how you'd handle specific situations in the store, like dealing with a difficult customer or managing stock levels. Think through these scenarios beforehand and be ready to discuss your thought process and actions. This will highlight your problem-solving skills and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or community involvement initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.