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- Tasks: Provide excellent customer service, restock shelves, and support your team in a friendly environment.
- Company: Join Co-op, a community-focused retailer with a commitment to fairness and inclusivity.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and a pension scheme with up to 10% contributions.
- Other info: Flexible shifts, supportive workplace, and opportunities for personal development.
- Why this job: Make a real difference in your community while gaining valuable experience and skills.
- Qualifications: Must be 18 or over; no prior experience needed as full training is provided.
The predicted salary is between 27000 - 28000 £ per year.
Customer Team Member Pay: £13.04 per hour Contract: 39 hours per week + regular overtime, 6 month seasonal temporary contract, full time.
Role will also include working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service - you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Assistant - Weekend in London employer: Employer near you
Contact Detail:
Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Weekend in London
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you can fit into our friendly team, so think about how your experiences align with our commitment to customer service and community support.
✨Tip Number 2
Practice your responses to common interview questions. We love candidates who can share their experiences in a relatable way, especially when it comes to teamwork and problem-solving. Be ready to give examples of how you've helped customers in the past!
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, and we appreciate candidates who show they care about the opportunity. Plus, being punctual shows respect for our time!
✨Tip Number 4
Don’t forget to ask questions during your interview! We want to know that you’re genuinely interested in the role and the Co-op. It’s a great chance to learn more about the team and what it’s like to work with us.
We think you need these skills to ace Retail Assistant - Weekend in London
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring a friendly and thoughtful approach to helping our customers at Co-op.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for genuine people who can connect with our customers and colleagues, so show us what makes you unique!
Tailor Your Application: Make sure to tailor your application to the role of Retail Assistant. Mention specific tasks from the job description, like working in the bakery or keeping the store safe and legal, to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Employer near you
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community and customer service, as this will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Retail Assistant, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your suitability for the role.
✨Be Ready for Shift Flexibility
Since the role involves working various shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to different schedules, especially if you're open to early mornings or late evenings.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or community involvement initiatives. This shows your genuine interest in the role and the company.