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- Tasks: Support training delivery in a dynamic call centre environment.
- Company: Award-winning UK bank with a strong commitment to employee development.
- Benefits: Up to £30,000 salary, bonuses, and hybrid working options.
- Other info: Great career growth opportunities in a Platinum Investors in People employer.
- Why this job: Join a supportive team and help shape the future of customer service.
- Qualifications: Experience in collections and a passion for training others.
The predicted salary is between 30000 - 30000 £ per year.
Up to £30,000 basic salary + bonus
Monday to Friday 08:30 - 17:00
Hybrid working
Solihull
Outsource UK are recruiting on behalf of an award-winning UK bank and Platinum Investors in People employer for a L&D Officer to support training delivery across Customer Operations (Collections & Servicing). This is a great opportunity for someone with strong Collections experience.
L&D Officer (Call Centre/Collections) in London employer: Employer near you
Contact Detail:
Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Officer (Call Centre/Collections) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the L&D field, especially those in call centres. They can give you insider info on what the company values and might even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your Collections knowledge. Be ready to discuss specific training methods you've used in the past and how they can apply to the role at the bank.
✨Tip Number 3
Showcase your passion for learning and development! During interviews, share examples of how you've helped others grow in their roles. This will highlight your fit for the L&D Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace L&D Officer (Call Centre/Collections) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in L&D and Collections. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the L&D Officer role and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Training Skills: Since this role involves supporting training delivery, make sure to mention any relevant training or facilitation experience you have. We’re keen to see how you can help enhance our Customer Operations!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Employer near you
✨Know Your Collections Stuff
Make sure you brush up on your knowledge of collections processes and best practices. Be ready to discuss your previous experience in this area, as it will show that you understand the challenges and nuances of the role.
✨Showcase Your Training Skills
Prepare examples of how you've successfully delivered training or supported learning in past roles. Highlight any specific methodologies or tools you've used, as this will demonstrate your capability to enhance the skills of others in a call centre environment.
✨Understand the Company Culture
Research the bank's values and culture, especially since they are a Platinum Investors in People employer. Be prepared to discuss how your personal values align with theirs and how you can contribute to their positive work environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Think about asking about their training strategies or how they measure success in the L&D department.