Global IT Platform Engineer Manager in London

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation - inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose.

You will join our squad responsible for developing and supporting CMDB and Asset Management on the ServiceNow platform, as well as ensuring platform integrations, performance, and overall platform health. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve:

• Analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations.
• Deploying new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities.
• Actively participating in Agile scrum ceremonies and collaborating closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint.
• Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work.
• Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities.
• Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability.
• Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis.
• Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes.
• Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals.
• Embracing Agile ways of working and adapting quickly to changing priorities and business needs.

Requirements:

• 6+ years of experience developing and maintaining ServiceNow solutions.
• Strong experience with CMDB and IT Asset Management (models, lifecycle, hardware).
• Experience in platform performance, integrations, and overall platform reliability (experience with upgrades and maintenance is a plus).
• Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging.
• Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps.
• ServiceNow certifications are highly preferred.

You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint.

In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.