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- Tasks: Provide exceptional customer support during night shifts and resolve queries efficiently.
- Company: Join Otis, a leading company in the lift and escalator industry.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Other info: Great opportunity for career growth with a dynamic team.
- Why this job: Be the voice of our brand and make a difference for customers every night.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion for our Night shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 10pm to 8am for 5 consecutive nights and then 4 nights off.
Customer Care Champion - Nights in Leicester employer: Employer near you
Contact Detail:
Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Nights in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer care scenarios. We want to show how we handle tough situations, so think of examples that highlight our problem-solving skills and empathy.
✨Tip Number 3
Dress the part! Even if it’s a night shift role, looking sharp can boost our confidence. Let’s make sure we present ourselves as the Customer Care Champion we aspire to be.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what Otis is looking for in a Customer Care Champion.
We think you need these skills to ace Customer Care Champion - Nights in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer care shine through. We want to see how much you love helping people and solving problems, so share any relevant experiences that highlight your passion!
Tailor Your CV: Make sure your CV is tailored specifically for the Customer Care Champion role. Highlight your skills and experiences that align with the job description, especially those related to night shifts and customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team at Otisline.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Employer near you
✨Know Your Customer Care Stuff
Make sure you brush up on customer care principles and practices. Understand what makes a great customer experience, especially during night shifts when things can get a bit tricky. Be ready to share examples of how you've handled tough customer situations in the past.
✨Show Off Your Communication Skills
As a Customer Care Champion, communication is key! Practice articulating your thoughts clearly and confidently. You might want to prepare for role-play scenarios where you demonstrate how you'd handle customer queries or complaints over the phone.
✨Get Familiar with Otis
Do some homework on Otis and its products. Knowing the company’s values and mission will help you align your answers with what they’re looking for. Plus, it shows genuine interest, which always scores points in an interview!
✨Prepare for Night Shift Challenges
Think about the unique challenges that come with working nights. Be ready to discuss how you manage your time, stay alert, and maintain a positive attitude during those late hours. This will show that you're not just ready for the job, but also aware of what it entails.