At a Glance
- Tasks: Design user-focused services and improve public sector offerings with innovative solutions.
- Company: Join the Innovation team at Falkirk Council, dedicated to enhancing community services.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and digital transformation.
- Why this job: Make a real impact on public services and drive meaningful change in your community.
- Qualifications: Experience in service design and a passion for user-centred approaches.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a Service Designer to join our Innovation team at Falkirk Council. This is a hybrid working post. You can work from home and from our local office at The Foundry in Larbert.
The Innovation team works across the Council to improve the quality, accessibility, and efficiency of services for residents and staff. We use service design and technology to:
- Develop innovative digital solutions that meet business and customer needs
- Co-design services with users using service design approaches
- Challenge existing processes and ways of working
- Embed best practice and drive continuous improvement across services
As a Service Designer, you will work across a range of Council services to help teams understand user needs and redesign services around them. You will build strong relationships with service teams and in-house developers to co-design services that are practical, user-focused, and aligned with Council priorities. You will gather and analyse user and service insights, taking a benefits-led approach to identify improvements, efficiencies, and measurable outcomes.
You will often lead the service design phase of projects, planning and managing your own workload and maintaining appropriate project and design documentation. You will also play a key role in promoting collaboration, supporting culture change, and championing user-centred design across the organisation.
You will be an experienced Service Designer, with a degree in an appropriate discipline or equivalent relevant experience. You will have experience of driving customer-focused change, ideally within a public sector or complex organisational environment, with a strong emphasis on digital transformation. You will be confident in applying the Scottish Approach to Service Design and in facilitating co-design activities with users and stakeholders.
If you are passionate about improving public services and want to make a real difference to how Council services are designed and delivered, we would love to hear from you. This is a permanent post. Apply now and join the team.
Service Designer - FLK14127 in Larbert employer: Employer near you
Falkirk Council is an excellent employer that fosters a collaborative and innovative work culture, allowing employees to make a meaningful impact on public services. With the flexibility of hybrid working from home or at The Foundry in Larbert, employees benefit from a supportive environment that encourages professional growth and continuous improvement. Join our dedicated Innovation team to help shape user-centred services and drive positive change within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - FLK14127 in Larbert
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Falkirk Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best service design projects. Make sure it showcases your user-centred approach and how you've driven change in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to service design. Think about how you can demonstrate your experience with co-design activities and digital transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Innovation team!
We think you need these skills to ace Service Designer - FLK14127 in Larbert
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in service design and how it aligns with our mission at Falkirk Council. We want to see how you can bring your unique skills to our Innovation team!
Showcase Your Experience:Don’t just list your previous jobs; tell us about specific projects where you’ve driven customer-focused change. Use examples that demonstrate your ability to co-design services and improve user experiences, as this is key for us.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for improving public services shines through in every sentence.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Employer near you
✨Know Your Service Design Stuff
Make sure you brush up on the principles of service design, especially the Scottish Approach. Be ready to discuss how you've applied these in past roles and how they can benefit Falkirk Council's services.
✨Showcase Your Co-Design Skills
Prepare examples of how you've successfully facilitated co-design activities with users and stakeholders. Highlight your ability to build relationships and collaborate effectively, as this is key for the role.
✨Bring Data to the Table
Be ready to talk about how you've gathered and analysed user insights in previous projects. Discuss specific metrics or outcomes that resulted from your work, demonstrating your benefits-led approach.
✨Emphasise Continuous Improvement
Falkirk Council values innovation and efficiency, so come prepared with ideas on how to challenge existing processes. Share examples of how you've driven change and improved services in your past roles.
