At a Glance
- Tasks: Connect with small and medium businesses, providing tailored solutions to enhance their success.
- Company: Join BT, a leader in telecoms known for trust and innovation.
- Benefits: Customisable benefits package, including healthcare, gym memberships, and discounted products.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and a knack for understanding customer needs.
The predicted salary is between 30000 - 40000 € per year.
About the role
In this role, you will be the voice of BT for our small and medium business customers, building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you are responding to an inbound enquiry or reaching out as part of an outbound campaign, you will take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them. You will combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet and often exceed your targets. Above all, you will ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise, and innovation.
You will deliver defined revenue, product volume, and quality targets through the acquisition, up-sell, and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high-quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you will be doing
- Inbound Customer Growth - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.
- Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
- Customer & Process Excellence - Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
- Outbound Customer Growth - Proactively contact existing SMB customers to protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Hold confident, value-based conversations focused on long-term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
- Performance & Collaboration - Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a one team culture by sharing best practice and helping colleagues.
What skills you'll need to succeed
- Essential
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
- Desirable
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme 5% from you and 10% from us.
- Holiday purchase scheme.
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales/Business Advisor in Hamilton employer: Employer near you
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a strong focus on fostering a collaborative work culture, employees are encouraged to engage in coaching and development opportunities, ensuring they thrive in their roles as Sales/Business Advisors. Located in a dynamic environment, BT provides meaningful employment where every conversation with small and medium business customers contributes to their success and strengthens long-term relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Sales/Business Advisor in Hamilton
✨Tip Number 1
Get to know the company inside out! Research BT and their products so you can have informed conversations. This will help you tailor your pitch and show that you're genuinely interested in helping their customers.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling objections and challenging conversations. The more you practice, the more confident you'll be during those crucial customer interactions.
✨Tip Number 3
Be proactive! Don’t just wait for inbound calls; reach out to potential customers and existing ones. Show them you care about their needs and are ready to provide solutions that make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital world, which is key in this role.
We think you need these skills to ace Sales/Business Advisor in Hamilton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for someone who can connect with our customers, so share examples that showcase your communication and sales abilities.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon unless it’s relevant, and focus on what makes you the best candidate for the Sales/Business Advisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Employer near you
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT and EE Business products. Familiarise yourself with their features, benefits, and how they can solve customer problems. This will help you tailor your responses and demonstrate your ability to recommend the right solutions during the interview.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding the underlying needs. Practice summarising what the interviewer says and responding thoughtfully. This skill is crucial for the role, as it reflects your ability to connect with customers and address their concerns.
✨Prepare for Objection Handling
Expect to be asked about how you would handle objections or challenging conversations. Prepare specific examples from your past experience where you successfully navigated difficult situations. This will showcase your confidence and ability to balance customer needs with commercial outcomes, which is key for this role.
✨Show Your Team Spirit
The role emphasises collaboration and sharing best practices. Be ready to discuss how you've worked in teams before and contributed to a positive team culture. Highlight any experiences where you supported colleagues or engaged in coaching sessions, as this aligns with the company's values and expectations.
