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- Tasks: Lead and coach a team to deliver exceptional funeral services across multiple locations.
- Company: Join the Co-op Funeralcare team, dedicated to community and client care.
- Benefits: Competitive salary, training, pension contributions, and 28 days holiday.
- Other info: Inclusive workplace committed to diversity and support for all applicants.
- Why this job: Make a meaningful impact while supporting families during difficult times.
- Qualifications: Strong people skills, organisational abilities, and a UK driving licence required.
The predicted salary is between 36000 - 39000 £ per year.
Closing date: 15-05-2026
Annual Salary £36,000 - £39,000 plus benefits
Full time 38 hours per week - Monday to Friday 9am-5pm
Covering 10 homes within and around Stockport including Pointon and Glossop.
We are looking for a funeral service manager to join the Co-op Funeralcare team and help our colleagues to deliver the best possible service to our clients. If you can bring amazing people skills combined with real commercial focus, we can offer you the opportunity to make a difference.
As a funeral service manager you will:
- Lead and coach a team of funeral directors and arrangers across your region.
- Build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients.
- Inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives.
- Analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business.
- Take an active role in the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together.
- Ensure certified colleagues are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment.
- Ensure non-certified colleagues are operating within regulatory guidelines and processes.
- Manage resources across the area, ensuring there is funeral plan arrangement cover in the homes where there are no trained colleagues.
- Take responsibility for any client complaints and issues.
- Carry out inspections of funeral homes to ensure standards are met and premises are always immaculate and presentable and in line with risk, health and safety standards.
This role will suit people who have:
- Real commercial focus and the ability to spot opportunities and trends.
- Excellent organisational skills and attention to detail to ensure regulatory policies and processes are always adhered to.
- Confidence communicating and presenting to all kinds of people.
- The ability to coach and mentor teams across multiple locations.
- Great relationship building and customer service skills.
- The ability to communicate professionally and sensitively with clients at a difficult time in their lives.
- An open mind when it comes to working around and coming into contact with the deceased.
- A UK manual driving licence.
We are an organisation that puts people and communities first, and we are powered by purpose.
Benefits include:
- Competitive salary.
- Coaching, training and support to help you develop.
- Pension with up to 10% employer contributions.
- Annual incentive scheme.
- 28 days holiday (increasing with service).
- Discounts on Co-op products and services.
Building an inclusive work environment:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of your application you will need to complete an online assessment. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We will also seek regulatory references and check your social media activity on platforms like Facebook, Twitter and Instagram.
In this role you will work under FCA regulation; we will provide you with all the training you need to become a certified colleague. To make sure you are eligible to advise clients on pre-need funeral plans as a certified colleague, we will perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy.
Disability Services Co-ordinator employer: Employer near you
Contact Detail:
Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Services Co-ordinator
✨Tip Number 1
Network like a pro! Get out there and connect with people in the funeral service industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. Building relationships can open doors that you didn’t even know existed!
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, share your genuine interest in providing excellent client care. Talk about how you can contribute to the community and enhance the services offered by Co-op Funeralcare.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated leadership, problem-solving, and customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Co-op Funeralcare team. Keep an eye on our careers page for updates and new opportunities!
We think you need these skills to ace Disability Services Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Disability Services Co-ordinator role. Highlight your relevant experience and skills that match the job description, showing us why you're the perfect fit!
Showcase Your People Skills: Since this role is all about building relationships, don’t forget to emphasise your amazing people skills in your application. Share examples of how you've successfully worked with teams or clients in the past.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We love a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Employer near you
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Funeral Service Manager. Familiarise yourself with the key aspects of the job, such as building relationships, managing teams, and ensuring compliance with regulations. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your People Skills
As this role requires excellent relationship-building skills, prepare examples from your past experiences where you've successfully managed teams or provided exceptional customer service. Think about how you can convey your ability to communicate sensitively, especially in challenging situations, which is crucial in this line of work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. For instance, think about how you would handle a client complaint or ensure regulatory compliance across multiple locations. Practising these scenarios will help you articulate your thought process during the interview.
✨Demonstrate Your Commercial Focus
Highlight your understanding of the business side of the role by discussing how you can spot opportunities for improvement and drive continuous growth. Be ready to share any relevant metrics or achievements from previous roles that showcase your commercial acumen and ability to meet business objectives.