Director of Client Service Management

Closing date: 15-05-2026

Funeral Service Manager

Annual Salary £36,000 - £39,000 plus benefits

Full time 38 hours per week - Monday to Friday 9am-5pm

Covering 10 homes within and around Stockport including Pointon and Glossop.

We are looking for a funeral service manager to join the Co-op Funeralcare team and help our colleagues to deliver the best possible service to our clients. If you can bring amazing people skills combined with real commercial focus, we can offer you the opportunity to make a difference.

As a funeral service manager you will work with colleagues at all levels, covering between 7 and 15 funeral homes in your region. We will look to you to build great relationships, set standards for care and adherence to regulatory compliance, and oversee funeral services and processes to make sure we are consistently delivering to the highest possible standards.

What you will do:

• Lead and coach a team of funeral directors and arrangers across your region.
• Build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients.
• Inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives.
• Analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business.
• Take an active role in the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together.
• Ensure certified colleagues are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment.
• Ensure non-certified colleagues are operating within regulatory guidelines and processes.
• Manage resources across the area, ensuring there is funeral plan arrangement cover in the homes where there are no trained colleagues.
• Take responsibility for any client complaints and issues.
• Carry out inspections of funeral homes to ensure standards are met and premises are always immaculate and presentable and in line with risk, health and safety standards.

This role will suit people who have:

• Real commercial focus and the ability to spot opportunities and trends.
• Excellent organisational skills and attention to detail to ensure regulatory policies and processes are always adhered to.
• Confidence communicating and presenting to all kinds of people.
• The ability to coach and mentor teams across multiple locations.
• Great relationship building and customer service skills.
• The ability to communicate professionally and sensitively with clients at a difficult time in their lives.
• An open mind when it comes to working around and coming into contact with the deceased.
• A UK manual driving licence.

We are an organisation that puts people and communities first, and we are powered by purpose.

Benefits:

• Competitive salary.
• Coaching, training and support to help you develop.
• Pension with up to 10% employer contributions.
• Annual incentive scheme.
• 28 days holiday (increasing with service).
• Discounts on Co-op products and services.

Building an inclusive work environment:

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.

As part of your application you will need to complete an online assessment. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We will also seek regulatory references and check your social media activity on platforms like Facebook, Twitter and Instagram.

In this role you will work under FCA regulation; we will provide you with all the training you need to become a certified colleague. To make sure you are eligible to advise clients on pre-need funeral plans as a certified colleague, we will perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy.