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- Tasks: Provide tech support and ensure smooth IT operations across Sysco sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Service Engineering - Materials Handling in Crumlin employer: Employer near you
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StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineering - Materials Handling in Crumlin
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your technical troubleshooting prowess and customer service experience.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Service Engineering roles and practice your responses. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a straightforward way to ensure your application gets into the right hands.
We think you need these skills to ace Service Engineering - Materials Handling in Crumlin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineering role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and mobile technology. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your experience with IT standards and customer satisfaction, as these are key for us.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills! Mention your proficiency with Microsoft Windows, Office 365, and any other relevant software. We love seeing candidates who are confident in their tech abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Employer near you
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare to share experiences where you've provided excellent service. Think about times when you resolved a customer's issue or went above and beyond to ensure satisfaction. This will highlight your ability to maintain high customer satisfaction, which is key for Sysco.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions that test your problem-solving skills. Practice articulating your thought process when faced with a technical challenge. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you approach troubleshooting effectively.
✨Demonstrate Your Team Spirit
Sysco values collaboration, so be prepared to discuss your experience working in teams, especially in Agile environments. Share how you've contributed to team goals and participated in daily standups or project backlogs. This will show that you're not just a lone wolf but a team player who can thrive in a collaborative setting.