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- Tasks: Deliver tech support and ensure a seamless technology experience across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Opportunity for career development and participation in Agile methodologies.
- Why this job: Be part of a dynamic team that values innovation and professional growth.
- Qualifications: Experience in customer service and technical troubleshooting of IT devices.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Senior Performance & Service Engineer in Crumlin employer: Employer near you
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StudySmarter Expert Advice 🤫
We think this is how you could land Senior Performance & Service Engineer in Crumlin
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Sysco or similar companies. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical troubleshooting abilities during interviews or networking events. Bring along examples of past projects or challenges you've tackled to showcase your expertise.
✨Tip Number 3
Stay updated on industry trends! Keep an eye on the latest tech developments and tools relevant to the role. This not only helps you in interviews but also shows your passion for continuous learning and improvement.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Senior Performance & Service Engineer. Plus, it ensures your application gets directly into the right hands!
We think you need these skills to ace Senior Performance & Service Engineer in Crumlin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Performance & Service Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and laptop computers, as well as any relevant software expertise.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've provided excellent technical support in the past and how you’ve ensured customer satisfaction.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on, so share any relevant experiences that demonstrate this.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Employer near you
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their expertise in these areas, so be ready to discuss specific scenarios where you've successfully resolved issues.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples that highlight your customer service experience. Think of times when you went above and beyond to ensure customer satisfaction, and be ready to share how you handled challenging situations with clients.
✨Be Agile and Adaptable
Familiarise yourself with Agile methodologies, as participation in daily standups and backlog management is part of the job. Be prepared to discuss how you've worked in Agile environments before and how you adapt to changing priorities or unexpected challenges.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the position and helps you understand more about the team dynamics, expectations, and growth opportunities within Sysco.