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- Tasks: Provide tech support and ensure smooth IT operations across Sysco sites.
- Company: Join a leading foodservice distributor with a focus on technology.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and professional development in a collaborative setting.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Engineering Services Engineer in Crumlin employer: Employer near you
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Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Services Engineer in Crumlin
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your technical troubleshooting abilities and customer service experience. Bring this along to interviews to demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Engineering Services Engineer in Crumlin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Engineering Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, as these are key for us at Sysco.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific technologies you’ve worked with and how you can contribute to our team in Belfast.
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you've tackled technical issues in the past. We love seeing how resourceful and reliable you can be when faced with challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Employer near you
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of instances where you've provided exceptional service. Be prepared to share stories that highlight your ability to resolve issues and ensure customer satisfaction, as this is key to succeeding in the interview.
✨Familiarise Yourself with Agile Practices
As you'll be participating in Agile daily standups and managing backlogs, it’s a good idea to understand Agile methodologies. Brush up on what Agile means in a tech context and be ready to discuss how you’ve worked in similar environments before.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving skills. Think about common IT issues you’ve encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.