At a Glance
- Tasks: Connect with small and medium businesses, providing tailored solutions to enhance their success.
- Company: Join BT, a leader in telecoms known for trust and innovation.
- Benefits: Customisable benefits, including healthcare, gym memberships, and market-leading parental leave.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive team environment.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and a knack for understanding customer needs.
The predicted salary is between 30000 - 40000 € per year.
In this role, you will be the voice of BT for our small and medium business customers, building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you are responding to an inbound enquiry or reaching out as part of an outbound campaign, you will take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them.
You will combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet and often exceed your targets. Above all, you will ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise, and innovation.
You will deliver defined revenue, product volume, and quality targets through the acquisition, up-sell, and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high-quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs.
By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you will be doing
- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.
- Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
Outbound Customer Growth
- Proactively contact existing SMB customers to protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Hold confident, value-based conversations focused on long-term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
Performance & Collaboration
- Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a one team culture by sharing best practice and helping colleagues.
What skills you'll need to succeed
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
Desirable
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalised maternity, paternity, and adoption leave: 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme: 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Business to Business Sales Advisor in Clydebank employer: Employer near you
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a strong focus on fostering a collaborative work culture, employees are encouraged to engage in coaching and development sessions, ensuring continuous personal and professional growth. Located in the heart of the UK, BT provides a dynamic environment where every conversation with small and medium business customers contributes to meaningful outcomes, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Business to Business Sales Advisor in Clydebank
✨Tip Number 1
Get to know the company inside out! Research BT and their products so you can have informed conversations. This will help you tailor your pitch and show that you're genuinely interested in helping their customers.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling objections and challenging conversations. The more you practice, the more confident you'll be during those crucial calls.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and what it takes to succeed in the role. Plus, they might even give you a heads-up on any upcoming opportunities!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business to Business Sales Advisor in Clydebank
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in sales and customer service. We want to see how your skills align with the role of a Business to Business Sales Advisor, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since this role is all about building genuine connections, let your communication skills shine through in your application. Use clear and engaging language to demonstrate your ability to connect with customers and understand their needs.
Highlight Your Problem-Solving Abilities:We love candidates who can take ownership of issues and resolve them effectively. Share examples in your application where you've successfully navigated challenges or objections, showing us how you can deliver a positive customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BT!
How to prepare for a job interview at Employer near you
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT and EE's business products. Familiarise yourself with their features, benefits, and how they can solve common customer challenges. This will help you demonstrate your ability to tailor solutions during the interview.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding the underlying needs. Practice summarising what the interviewer says and responding thoughtfully. This skill is crucial for building genuine connections with customers.
✨Prepare for Objection Handling
Expect to discuss how you would handle objections or challenging conversations. Think of examples from your past experience where you successfully turned a 'no' into a 'yes'. This will showcase your confidence and ability to balance customer needs with commercial outcomes.
✨Show Your Team Spirit
BT values collaboration, so be ready to talk about how you've worked in teams before. Share examples of how you’ve supported colleagues or contributed to a positive team culture. This will highlight your willingness to engage in coaching and share best practices, which is key for this role.
