At a Glance
- Tasks: Connect with small and medium businesses, providing tailored solutions to enhance their success.
- Company: Join BT, a leader in telecoms known for trust and innovation.
- Benefits: Flexible benefits package, including healthcare, gym memberships, and discounted products.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and a knack for understanding customer needs.
The predicted salary is between 30000 - 40000 € per year.
About the role
In this role, you’ll be the voice of BT for our small and medium business customers, building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you’re responding to an inbound enquiry or reaching out as part of an outbound campaign, you’ll take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them.
You’ll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet and often exceed your targets. Above all, you’ll ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise and innovation.
You’ll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers.
The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service.
This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals.
What you will be doing
- Inbound Customer Growth - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.
- Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
Outbound Customer Growth
- Proactively contact existing SMB customers to protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross sell opportunities aligned to customer needs.
- Hold confident, value based conversations focused on long term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
Performance & Collaboration
- Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a one team culture by sharing best practice and helping colleagues.
What skills you'll need to succeed
- Essential
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
- Desirable
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme 5% from you and 10% from us.
- Holiday purchase scheme.
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Business Sales Advisor - Customer Growth in Clydebank employer: Employer near you
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a strong focus on fostering a collaborative work culture, employees in the Business Sales Advisor role can expect ample opportunities for personal and professional development while making a meaningful impact on small and medium business customers. Located in a dynamic environment, BT provides a supportive atmosphere where every conversation matters, ensuring that employees feel valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Business Sales Advisor - Customer Growth in Clydebank
✨Tip Number 1
Get to know the company inside out! Research BT and EE's products, values, and recent news. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will help you feel more confident when handling objections and challenging conversations during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team and ready to make a difference.
We think you need these skills to ace Business Sales Advisor - Customer Growth in Clydebank
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences that align with the job description. We love seeing how you can connect your background to the specific needs of the Business Sales Advisor role.
Showcase Your Communication Skills:Since this role is all about building genuine connections, demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Employer near you
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT and EE's business products. Familiarise yourself with their features, benefits, and how they can solve customer problems. This will help you demonstrate your ability to tailor solutions during the interview.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding the underlying needs. Reflect back what the interviewer says and ask clarifying questions to demonstrate your communication skills and customer-centric approach.
✨Prepare for Objection Handling
Expect to discuss challenging scenarios where customers might object or hesitate. Prepare examples from your past experience where you've successfully handled objections. This will showcase your confidence and ability to balance customer needs with commercial outcomes.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to share examples of how you've worked effectively in a team. Highlight any experiences where you’ve shared best practices or supported colleagues, as this aligns with the 'one team' culture they value.
