At a Glance
- Tasks: Connect with small and medium businesses, providing tailored solutions to enhance their success.
- Company: Join BT, a leader in telecoms known for trust and innovation.
- Benefits: Customisable benefits package, including healthcare, gym memberships, and market-leading parental leave.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and experience in sales or customer service.
The predicted salary is between 30000 - 40000 € per year.
About the role
In this role, you will be the voice of BT for our small and medium business customers, building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you are responding to an inbound enquiry or reaching out as part of an outbound campaign, you will take the time to understand each customer’s needs and challenges before recommending the right BT or EE Business products for them. You will combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet and often exceed your targets. Above all, you will ensure every interaction is a positive one, creating a customer experience that reflects BT’s reputation for trust, expertise, and innovation.
You will deliver defined revenue, product volume, and quality targets through the acquisition, up-sell, and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high-quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you will be doing
- Inbound Customer Growth - Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.
- Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
Outbound Customer Growth - Proactively contact existing SMB customers to:
- Protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Hold confident, value-based conversations focused on long-term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
Performance & Collaboration - Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a one team culture by sharing best practice and helping colleagues.
What skills you'll need to succeed
- Essential
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
- Desirable
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Business Sale Advisor in Bellshill employer: Employer near you
BT is an exceptional employer for Business Sale Advisors, offering a dynamic work environment that prioritises employee growth and wellbeing. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, employees are supported in both their professional and personal lives. The collaborative culture fosters teamwork and continuous development, making BT a rewarding place to build a meaningful career while contributing to the success of small and medium business customers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Sale Advisor in Bellshill
✨Tip Number 1
Get to know the company inside out! Research BT and EE's products, values, and recent news. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or in front of a mirror. This will help you feel more confident when handling objections and having those all-important conversations with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at BT.
We think you need these skills to ace Business Sale Advisor in Bellshill
Some tips for your application 🫡
Show Your Communication Skills:Since this role is all about connecting with customers, make sure your application highlights your communication skills. Use examples from your past experiences to show how you’ve effectively engaged with clients and resolved their issues.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Business Sale Advisor role. Mention your sales experience and how it aligns with BT's mission to provide excellent customer service.
Highlight Your Sales Experience:We want to see your sales chops! Be sure to include any relevant experience in inbound or outbound sales, especially if you've worked with small and medium businesses before. Share your achievements and how you’ve met or exceeded targets.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. This way, we can ensure your details are processed quickly and efficiently, giving you the best chance to shine!
How to prepare for a job interview at Employer near you
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT and EE's business products. Familiarise yourself with their features, benefits, and how they can solve customer problems. This will help you tailor your responses and demonstrate your ability to recommend the right solutions during the interview.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding the underlying needs. Reflect on what the interviewer says and respond thoughtfully. This skill is crucial for a role that involves building genuine connections with customers.
✨Prepare for Objection Handling
Expect to discuss challenging conversations or objections you might face in the role. Prepare examples from your past experiences where you've successfully handled objections or turned a negative situation into a positive outcome. This will showcase your confidence and problem-solving skills.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to talk about how you've worked with others in previous jobs. Share specific examples of how you’ve supported colleagues or contributed to a team culture. This will highlight your ability to engage in coaching and share best practices, which is essential for success at BT.
