At a Glance
- Tasks: Engage with UK SME customers to drive growth and retention through proactive outreach.
- Company: Dynamic telecom company focused on customer relationships and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access and market-leading parental leave.
- Other info: Join a supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and a knack for balancing customer needs with business goals.
The predicted salary is between 30000 - 40000 € per year.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.
The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand, ensuring customers receive timely, high quality service.
This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals.
What you'll be doing:
- Outbound Customer Growth
- Proactively contact existing SMB customers to:
- Protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross sell opportunities aligned to customer needs.
- Hold confident, value based conversations focused on long term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
- Inbound Support (When Required)
- Support inbound call volumes during busy periods.
- Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
- Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
- Performance & Collaboration
- Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a one team culture by sharing best practice and helping colleagues.
Essential skills/experience:
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
Desirable skills/experience:
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales portals.
Our package: Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave.
- 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Outbound Business Sales Advisor - Customer Growth in Belfast employer: Employer near you
As an Outbound Business Sales Advisor at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and wellbeing. With tailored benefits such as 24/7 access to a private GP, generous parental leave, and a market-leading pension scheme, we empower our team to achieve both personal and professional success. Join us in fostering long-term customer relationships while enjoying a culture of collaboration and continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Business Sales Advisor - Customer Growth in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you get that call or meeting, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or in front of a mirror. This will help you feel more confident when handling objections and having those all-important conversations with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Outbound Business Sales Advisor - Customer Growth in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in outbound sales and customer retention. We want to see how your skills align with our goals of protecting contracts and reducing churn.
Show Off Your Communication Skills:Since this role is all about engaging with customers, demonstrate your strong communication and listening skills in your application. Use examples that showcase your ability to handle objections and have confident conversations.
Highlight Your Attention to Detail:We value a strong compliance mindset, so be sure to mention any experience you have with maintaining accurate records or following processes. This will show us that you can keep everything in check while delivering excellent service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Employer near you
✨Know Your Customer
Before the interview, research the company’s customer base, especially SMEs. Understand their needs and pain points so you can demonstrate how you would effectively engage with them during your conversations.
✨Practice Objection Handling
Since the role involves handling objections, practice common scenarios where customers might challenge you. Prepare confident responses that focus on value and long-term outcomes to show you can navigate tough conversations.
✨Familiarise Yourself with CRM Tools
Get comfortable with CRM systems and sales portals, as these are crucial for maintaining accurate customer records. Mention any relevant experience you have with these tools during the interview to highlight your readiness for the role.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your strong communication and listening skills. Engage in a two-way conversation, ask questions, and actively listen to the interviewer to showcase your ability to connect with customers.
