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- Tasks: Provide top-notch customer support and training for our innovative tech platform.
- Company: Join a fast-growing UK tech company with over 20 years of experience.
- Benefits: Enjoy a competitive salary, flexible hours, and ongoing training opportunities.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a team that helps organisations optimise their infrastructure and make a real difference.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
Full-time, Permanent (37 hours + on-call rota)
You'll be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations to long-term strategic planning.
1st Line Customer Support (Technical & Training) employer: Employer near you
Contact Detail:
Employer near you Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Customer Support (Technical & Training)
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they help customers manage infrastructure. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your technical skills! Since this role is all about customer support in a tech environment, brush up on relevant software and troubleshooting techniques. We recommend setting up mock scenarios to get comfortable with potential customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which can be a game-changer in landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace 1st Line Customer Support (Technical & Training)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for tech and customer support shine through. We want to see that you’re genuinely excited about helping customers and solving their issues!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience in customer support or technical training. We love seeing how your background aligns with what we do at StudySmarter!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Employer near you
✨Know the Product Inside Out
Before your interview, make sure you understand the company's infrastructure asset management platform. Familiarise yourself with its features and benefits, as well as how it helps customers manage their assets. This knowledge will not only impress the interviewers but also help you answer technical questions more confidently.
✨Prepare for Technical Questions
Since this role involves technical support, be ready to tackle questions related to troubleshooting and problem-solving. Brush up on common technical issues that users might face with similar software. Practising scenarios where you explain solutions clearly can really set you apart.
✨Showcase Your Training Skills
As the role includes training, think of examples from your past experiences where you've successfully trained others. Be prepared to discuss your approach to teaching complex concepts in a simple way. Highlighting your ability to communicate effectively will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of challenges the support team faces, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.