Claims Treatment Specialist (Pharmacy) in Newcastle upon Tyne

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney or Newcastle, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. The Claims Treatment Specialist Pharmacy role will see you utilise your expertise as a community pharmacist to advise on medication, communicate with injured workers and doctors, and collaborate with prescribers to ensure safe and appropriate treatment, especially concerning high-risk medications. This role sits within EML’s Nominal Insurer (NI) portfolio.

You will provide expert advice, optimise medication plans, support recovery in line with regulatory requirements, and educate stakeholders and operational team members on medication-related issues. Given the evolving nature of this position, it requires someone who is flexible, proactive and committed to refining processes for continuous improvement. This will be a full-time, 8 month contract position based in the Sydney or Newcastle office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Develop and implement strategies to optimise medication and treatment management.
• Assess high-risk medication use and provide clinical opinions on treatment strategies.
• Liaise with treatment providers to negotiate medication types, dosages, and utilisation.
• Educate injured workers, employers, and stakeholders on medication use and risks.
• Identify the need for and refer to external services like Pharmacy Reviews or Independent Medical Examinations.
• Provide training and support to operational team members on medication management best practices.

ABOUT YOU

• A bachelor’s degree in Pharmacy is essential for this role.
• 5 years clinical experience required.
• Current registration in professional field.
• Demonstrated experience in clinical practice.
• Well established knowledge of disability and injury management best practice.
• An understanding and experience in the personal injury industry, ideally with knowledge of workers compensation legislation would be highly desirable.
• Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with stakeholders at all levels.

If you’re interested in applying, please submit your CV along with a cover letter outlining your relevant experience and motivation for the role.

WHAT WE OFFER

• A diverse and collaborative team culture like no other.
• Flexibility to work from home to support work/life balance.
• A corporate wellbeing program with discounted health insurance and gym membership.
• Generous discounts from over 350 retailers through our RewardsHub program.
• Comprehensive learning and development opportunities to help you reach your full potential.
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
• Companywide events to stay connected and celebrate success.
• Entitlement to annual company incentive scheme + salary reviews.
• Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.