At a Glance
- Tasks: Support veterans navigating the justice system and provide essential guidance.
- Company: Respected military charity with a long history of supporting veterans.
- Benefits: Hybrid working, training provided, and a rewarding role making a difference.
- Other info: Shift-based role with opportunities for career growth and development.
- Why this job: Make a real impact in veterans' lives while developing your skills.
- Qualifications: Empathy for veterans, strong communication, and organisational skills.
Our client is a well-established and highly respected military charity that has been supporting veterans and service leavers for over 140 years. This is a genuinely important role, and the right person will find it one of the most rewarding they have ever done.
The Role
You will be the first point of contact for veterans who are at risk of, or already involved with, the justice system. Working as part of a close-knit support team, you will triage referrals, make timely first contact, complete initial registrations, and provide accurate guidance, all while maintaining detailed records on a case management system.
This is a shift-based role covering a rota between 08:00 and 20:00 Monday to Friday, with one Saturday in five (08:00–14:00). Some home working is available on non-office days.
What We Are Looking For
You do not need a military background, but you do need genuine empathy with the veteran community and the challenges some face when navigating the justice system. Beyond that, we are looking for someone who is organised, calm under pressure, a strong communicator, and comfortable working with CRM systems.
Experience in advice, guidance, case work, or a similar support environment would be a real advantage. An understanding of the justice system is desirable but not essential — full training and Salesforce support will be provided.
Please note this role requires an Enhanced DBS check and Police Vetting (NPPV2). Our client is able to progress candidates whilst clearances are being processed.
Veterans Support Advisor employer: Employee Finder Ltd
As a leading military charity with over 140 years of experience, our client offers a fulfilling work environment where you can make a real difference in the lives of veterans and service leavers. The supportive culture fosters collaboration and personal growth, providing comprehensive training and development opportunities to enhance your skills. Located in Birmingham, this hybrid role allows for flexibility while being part of a dedicated team committed to supporting those who have served our country.
StudySmarter Expert Advice🤫
We think this is how you could land Veterans Support Advisor
✨Tip Number 1
Network like a pro! Reach out to veterans' organisations and charities, and connect with people who work in the field. They can provide insights and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for interviews by researching common questions related to support roles. Think about how your skills align with the needs of veterans and be ready to share personal stories that demonstrate your empathy and communication skills.
✨Tip Number 3
Showcase your organisational skills! During interviews, highlight examples where you've successfully managed multiple tasks or cases. This will prove you're calm under pressure and can handle the demands of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that rewarding role.
We think you need these skills to ace Veterans Support Advisor
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your genuine empathy for the veteran community. Share any personal experiences or insights that demonstrate your understanding of the challenges they face, especially when navigating the justice system.
Be Organised and Clear:We want to see your organisational skills shine through in your application. Use clear headings and bullet points to structure your information, making it easy for us to read and understand your qualifications and experiences.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Veterans Support Advisor role. Mention your relevant experience in advice, guidance, or case work, and how it aligns with what we’re looking for.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this rewarding role!
How to prepare for a job interview at Employee Finder Ltd
✨Show Your Empathy
Since this role involves supporting veterans, it's crucial to demonstrate genuine empathy during your interview. Share any relevant experiences or stories that highlight your understanding of the challenges faced by the veteran community.
✨Know the Justice System Basics
While you don't need extensive knowledge of the justice system, having a basic understanding can set you apart. Brush up on key terms and processes so you can speak confidently about how they relate to the support you'll provide.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities, especially when managing case records. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or cases in previous roles.
✨Familiarise Yourself with CRM Systems
Since comfort with CRM systems is important, take some time to learn about Salesforce or similar platforms. Mention any experience you have with these tools during the interview to show you're ready to hit the ground running.
