Product Design and Support Engineer
Product Design and Support Engineer

Product Design and Support Engineer

Leicester Full-Time 29000 - 41000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support product development and provide technical services on-site and in the office.
  • Company: Join a dynamic engineering firm based in Leicester, focused on innovation and customer engagement.
  • Benefits: Enjoy a competitive salary, company vehicle, pension scheme, and 25 days holiday.
  • Why this job: Perfect for those who love hands-on work and want to make a real impact in engineering.
  • Qualifications: Degree in Engineering or related field; CAD skills and strong communication are essential.
  • Other info: Flexible working hours and opportunities for training and professional growth.

The predicted salary is between 29000 - 41000 £ per year.

We are seeking a versatile and motivated Product Design and Support Engineer to join our client based in Leicester. This is a hybrid role involving both office-based responsibilities and regular travel to customer sites. The successful candidate will support product development, project execution, and a range of technical services, playing a vital role in maintaining high standards across service, production, and customer engagement.

This is an excellent opportunity for an engineering professional / Graduate who enjoys a mix of hands-on site work and technical office-based tasks, with the ability to adapt to customer needs and deliver practical solutions.

Key Responsibilities:
  • Carrying out field-based technical support and commissioning services at customer sites, including flexible working hours to meet site requirements.
  • Assisting with system wiring and related electrical support as required.
  • Supporting the processing and technical review of orders.
  • Participating in the development, testing, and documentation of new products.
  • Providing technical training and demonstrations for customers.
  • Collaborating with the production team to resolve technical queries and support efficient manufacturing.
  • Offering technical assistance to the sales team, including specifications, drawings, and customer consultations.
The candidate:Essential:
  • Degree or equivalent qualification in Engineering or a related technical discipline.
  • Strong written and verbal communication skills.
  • Proficiency with standard office software (Microsoft Office suite).
  • Working knowledge of 2D and 3D CAD systems, specifically AutoCAD and SolidWorks.
  • Ability to work independently as well as part of a collaborative technical team.
  • Willingness to travel regularly to customer sites as part of the role.
  • Full UK driving licence.
Desirable:
  • Previous industrial experience within a similar role but we also welcome applications from graduates.
  • Understanding of heat transfer and fluid flow principles.
Benefits:
  • Competitive salary (dependent on experience).
  • Company vehicle or travel allowance for site visits.
  • Company pension scheme.
  • 25 days holiday plus bank holidays.
  • Opportunities for training and professional development.
  • Dynamic and supportive working environment.

Product Design and Support Engineer employer: EMPLOYAL

Join a dynamic and supportive team in Leicester as a Product Design and Support Engineer, where you will enjoy a competitive salary and a company vehicle for site visits. With a strong focus on employee growth, the company offers 25 days of holiday, a pension scheme, and opportunities for training, making it an excellent employer for those seeking a rewarding career in engineering.
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Contact Detail:

EMPLOYAL Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Product Design and Support Engineer

✨Tip Number 1

Familiarise yourself with the specific products and services offered by the company. Understanding their product range will not only help you during interviews but also demonstrate your genuine interest in the role.

✨Tip Number 2

Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.

✨Tip Number 3

Prepare to discuss your hands-on experience with technical support and product development. Be ready to share specific examples of how you've solved problems or contributed to projects in previous roles or during your studies.

✨Tip Number 4

Showcase your adaptability and willingness to travel. Since this role involves fieldwork, emphasising your flexibility and readiness to meet customer needs will make you a more attractive candidate.

We think you need these skills to ace Product Design and Support Engineer

Degree in Engineering or related technical discipline
Strong written and verbal communication skills
Proficiency in Microsoft Office suite
Working knowledge of 2D and 3D CAD systems (AutoCAD, SolidWorks)
Ability to work independently and collaboratively
Willingness to travel to customer sites
Technical support and commissioning experience
Understanding of heat transfer and fluid flow principles
Problem-solving skills
Customer engagement and training abilities
Project execution and management skills
Attention to detail
Adaptability to customer needs

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Product Design and Support Engineer role. Emphasise your engineering qualifications, CAD proficiency, and any hands-on experience you have.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engineering and your ability to adapt to customer needs. Mention specific examples of how you've successfully contributed to product development or technical support in previous roles.

Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate complex technical information clearly and effectively.

Show Willingness to Travel: In your application, express your enthusiasm for the travel aspect of the job. Mention any previous experiences where you successfully managed fieldwork or site visits, as this will show your readiness for the role's requirements.

How to prepare for a job interview at EMPLOYAL

✨Showcase Your Technical Skills

Make sure to highlight your proficiency in 2D and 3D CAD systems, especially AutoCAD and SolidWorks. Be prepared to discuss specific projects where you've applied these skills, as this will demonstrate your capability to handle the technical aspects of the role.

✨Demonstrate Communication Abilities

Since strong written and verbal communication skills are essential, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with both technical teams and customers, which is crucial for the role.

✨Prepare for Field-Based Scenarios

As the role involves field-based technical support, think of examples from your experience where you've successfully resolved issues on-site. Be ready to discuss how you adapt to different customer needs and environments.

✨Express Your Willingness to Learn

Whether you're a graduate or have some industrial experience, convey your eagerness to learn and grow within the company. Mention any relevant training or professional development opportunities you’re interested in, as this shows your commitment to continuous improvement.

Product Design and Support Engineer
EMPLOYAL
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