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- Tasks: Lead daily operations, improve processes, and ensure high-quality customer experiences.
- Company: Global software organisation trusted by top brands.
- Benefits: Salary up to £80,000, bonus, and a pivotal leadership role.
- Other info: Opportunity to shape operational effectiveness and drive continuous improvement.
- Why this job: Make a direct impact in a fast-paced, ambitious environment.
- Qualifications: Proven experience in operations management and strong communication skills.
The predicted salary is between 80000 - 80000 £ per year.
My client is a global software organisation trusted by some of the world’s most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement.
This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders.
The role
- Own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale.
- This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment.
- Own end to end delivery from order through to installation, onboarding, and live operation.
- Ensure customers go live on time with a consistent, high quality experience.
- Build a scalable and repeatable installation and onboarding model.
- Lead supply chain and logistics, including partner performance and supplier management.
- Drive delivery speed, cost control, and operational reliability.
- Own customer support performance, improving response times, resolution quality, and overall experience.
- Proactively resolve issues and embed continuous improvement.
- Build operational systems, dashboards, and key performance indicators to drive visibility and decision making.
- Lead and develop teams across support, onboarding, and delivery with clear accountability and pace.
- Work closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations.
The candidate
- Proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity.
- Experience as an Operations Manager/Operations Director, or similar senior role.
- A strong track record in multi site, logistics, or service led environments.
- Experience building and scaling operational processes and infrastructure.
- Experience in software and hardware enabled businesses is desirable but not essential.
- Experience scaling operations internationally.
- Excellent written and verbal skills.
In return
- Salary up to £80,000 + Bonus.
- A pivotal leadership role in a high growth, scaling business.
- Direct impact on company performance and customer success.
- A fast paced, ambitious environment where execution is valued.
Interested? Click ‘Apply’ today.
Director of Operations in Milton employer: Employal
Contact Detail:
Employal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Director role. You never know who might have the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how you can bring structure and improvement to their processes. Show them you’re not just another candidate; you’re the one who can make a real impact!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in multi-site operations and how you’ve driven performance improvements in the past. Make it clear that you thrive in fast-paced environments and can turn complexity into clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Operations Director role!
We think you need these skills to ace Director of Operations in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in managing operations, improving processes, and leading teams. We want to see how you've turned complexity into clarity in your previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on role. Share specific examples of how you've driven operational effectiveness and improved customer experiences in fast-paced environments.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and data to demonstrate how you’ve improved delivery speed, cost control, or customer satisfaction. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Employal
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations. Understand their delivery lifecycle, from order to installation. Be ready to discuss how you can enhance their processes and bring structure to their fast-paced environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles. Highlight your experience in building operational systems and driving performance. This is a hands-on role, so demonstrate your ability to lead with accountability and pace.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've proactively resolved issues or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Their Vision
Research the company’s goals and values. Be prepared to discuss how your experience aligns with their mission of delivering high-quality customer experiences. Show enthusiasm for contributing to their growth and operational effectiveness.