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- Tasks: Be the friendly face for customers and support marketing with content and communications.
- Company: Join a growing, design-led business in Hucknall known for excellent products and customer care.
- Benefits: Enjoy a competitive salary, creative growth opportunities, and a vibrant work culture.
- Why this job: Perfect for those who love marketing, social media, and keeping customers happy in a dynamic role.
- Qualifications: Previous experience in customer service or marketing support is essential.
- Other info: This role offers real scope for creativity and career advancement.
The predicted salary is between 20000 - 28000 £ per year.
We are excited to be recruiting on behalf of a growing, design-led business in Hucknall that’s known for its excellent products and customer-first approach. This is a fantastic opportunity for someone with a passion for marketing and customer care to step into a varied and fast-paced role. If you thrive on keeping customers happy, enjoy social media, and love staying organised—this could be your perfect match.
As a Marketing & Customer Service Coordinator, you will be the friendly first point of contact for customers while supporting the marketing team with content creation, order updates, and general communications. It’s a dynamic position with real scope for growth and creativity.
Key Responsibilities:- Manage inbound customer enquiries via phone, email, and social media
- Process customer orders and track deliveries using internal systems
- Support the marketing team with social media scheduling, content, and campaigns
- Respond to product queries, returns, and general support needs
- Work with sales and logistics teams to ensure customer satisfaction
- Assist in the creation of newsletters, promotional emails, and online posts
- Monitor and report on customer feedback and engagement
- Previous experience in a customer-facing or marketing support role
- Strong written and verbal communication skills
Marketing & Customer Service Coordinator employer: EMPLOYAL
Contact Detail:
EMPLOYAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing & Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and customer service philosophy. Understanding their offerings and how they prioritise customer satisfaction will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Showcase your social media skills by engaging with the company’s online presence. Comment on their posts or share relevant content to highlight your enthusiasm for their brand and your understanding of effective marketing strategies.
✨Tip Number 3
Prepare examples from your past experiences that illustrate your ability to handle customer inquiries and support marketing initiatives. Being ready to discuss specific situations where you excelled in these areas can set you apart.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Marketing & Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and marketing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for marketing and customer care. Mention specific examples of how you've successfully managed customer inquiries or supported marketing initiatives in the past.
Showcase Your Communication Skills: Since the role involves a lot of communication, ensure your application reflects your strong written and verbal skills. Use clear and concise language throughout your documents.
Highlight Your Organisational Skills: Emphasise your ability to stay organised and manage multiple tasks. Provide examples of how you've successfully juggled various responsibilities in previous roles.
How to prepare for a job interview at EMPLOYAL
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Your Marketing Knowledge
Be prepared to discuss your understanding of marketing principles, especially in social media. Highlight any relevant experience you have with content creation or campaign management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult customers or manage multiple tasks, and be ready to explain how you approached those situations.
✨Research the Company’s Products and Values
Familiarise yourself with the company’s products and their customer-first approach. This will not only help you answer questions more effectively but also show your genuine interest in the role and the business.
