Employal in Glasgow is seeking an experienced Technical Support Manager to bring structure and operational discipline to a growing SaaS support function. You will own the team, streamline processes, and drive performance in a complex technical environment.
This hands-on leadership role focuses on coaching, improving workflows, managing escalations, and delivering high-quality service. You will collaborate cross-functionally to enhance customer experience, SLA delivery, and product performance in
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Tech Support Team Lead (SaaS) | Hybrid, Glasgow employer: EMPLOYAL
Join an award-winning digital marketing agency that values innovation and creativity, offering a dynamic work culture where your contributions are recognised and rewarded. With a focus on employee growth, you will have the opportunity to take ownership of your sales pipeline and build meaningful relationships with clients, all while enjoying the flexibility of remote work and a supportive team environment. This is more than just a job; it's a chance to thrive in a fast-paced industry and achieve your career aspirations.
