At a Glance
- Tasks: Lead and inspire a team to enhance customer service and drive growth.
- Company: Global SaaS business with a focus on innovation and teamwork.
- Benefits: Competitive salary, bonuses, hybrid working, and direct exposure to leadership.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Shape a high-value service function and make a real impact.
- Qualifications: Experience in leading service teams and driving account growth.
The predicted salary is between 37000 - 45000 £ per year.
My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate a high value service function within a successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where you can genuinely make your mark.
The role
- You will take ownership of growing the service teams team and transform it into a proactive, commercially driven function.
- This is a role for someone who enjoys balancing leadership with delivery.
- You will be just as comfortable coaching your team as you are leading key customer conversations yourself.
- Lead, develop, and inspire a small team of Account Managers.
- Create a culture of accountability, performance, and continuous improvement.
- Introduce structure, rhythm, and clarity across account management activities.
- Design and implement a tiered approach to managing customers based on value and opportunity.
- Drive revenue growth through upsell, cross sell, and expansion within the existing customer base.
- Take ownership of key strategic accounts and lead high-value commercial discussions.
- Improve how the team uses CRM, manages pipelines, and tracks performance.
- Work closely with Sales, Marketing, and Operations to deliver a seamless customer experience.
- Bring energy, ideas, and momentum into a function that is ready to evolve.
The candidate
- This role is about leadership, mindset, and impact.
- You might come from SaaS, technology, or a hardware-enabled business, but more importantly, you understand how to build teams, drive performance, and create scalable processes.
- Has experience leading Account Management or Service teams.
- Is passionate about people and enjoys developing others to succeed.
- Has a strong track record of driving account growth and retention.
- Is hands-on and not afraid to roll up their sleeves.
- Can bring structure to a growing function and improve how things are done.
- Commercially aware and confident leading customer conversations.
- Thrives in a fast-paced, evolving environment.
In return
- A genuine opportunity to shape and build a function.
- Direct exposure to senior leadership and strategic decision making.
- A business that is growing, ambitious, and open to new ideas.
- Hybrid working model.
- Competitive salary.
If you are an experienced Customer Service Manager who wants more ownership, more influence, and the chance to build something meaningful, this is worth a conversation. Apply today.
Customer Service Manager in Glasgow employer: Employal
Join a dynamic global SaaS business in Glasgow, where you will have the opportunity to lead and shape a high-performing customer service function. With a people-first culture, competitive salary, and hybrid working model, this role offers direct exposure to senior leadership and the chance to drive meaningful change while developing your team. Embrace a collaborative environment that values innovation and personal growth, making it an excellent place for passionate leaders to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer service approach and think about how you can bring your hands-on leadership style to elevate their service function. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t shy away from showcasing your achievements! Be ready to discuss specific examples of how you've driven account growth and retention in previous roles. Numbers speak volumes, so if you’ve got stats to back up your success, flaunt them!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our growing, ambitious team. Let’s make it happen!
We think you need these skills to ace Customer Service Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Service Manager role. Highlight your leadership experience, especially in SaaS or similar environments, and showcase how you've driven account growth and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can bring energy and ideas to our team. Be specific about your achievements and how they relate to the role.
Showcase Your People Skills:Since this role is all about leading and developing a team, make sure to highlight your people-first approach. Share examples of how you've coached individuals or improved team performance in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Employal
✨Know Your SaaS Inside Out
Before the interview, make sure you understand the company's SaaS products and services. Familiarise yourself with their customer base and any recent developments in the industry. This will help you speak confidently about how you can enhance customer relationships and drive growth.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully developed high-performing teams in the past. Share specific examples of how you've coached individuals or improved processes, as this aligns perfectly with what they’re looking for in a hands-on leader.
✨Demonstrate Commercial Awareness
Highlight your experience in driving account growth and retention. Be ready to discuss strategies you've implemented for upselling and cross-selling, and how these have positively impacted revenue. This will show that you understand the commercial side of customer service management.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company’s future. Inquire about their current challenges in customer service and how they envision the team evolving. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
