At a Glance
- Tasks: Manage and grow B2B customer accounts while driving product adoption and engagement.
- Company: Rapidly growing tech company partnering with top UK brands.
- Benefits: Up to £35,000 salary, bonus, hybrid work, 33 days holiday, and private healthcare.
- Other info: Supportive culture with clear progression opportunities and collaborative teams.
- Why this job: Make a real impact on customer success and account growth in a dynamic environment.
- Qualifications: Experience in Account Management or Customer Success within SaaS or B2B.
The predicted salary is between 35000 - 35000 £ per year.
Are you currently managing customer relationships within a SaaS, technology, or wider B2B business and looking for a role where you can genuinely influence customer success and account growth? We are recruiting on behalf of a rapidly growing technology business that partners with some of the UK's most recognisable brands in their industry. Due to growth, they are looking to recruit their next Account Manager to join their already developing team.
In Return:
- Up to £35,000 basic salary + Bonus
- Hybrid working model, 3 days per week in their stunning Glasgow office (central)
- 33 Days holiday
- Private healthcare
- Clear progression opportunities within a growing technology business
- Supportive leadership team and collaborative culture
- Opportunity to work with well-known multi-site brands across the UK
The Role:
This is far more than a traditional account management position. You will take ownership of an existing portfolio of customers, building strong relationships, driving product adoption, conducting regular business reviews and identifying opportunities to expand accounts. You will work closely with Customer Success, Support, Projects and Sales teams to ensure customers achieve maximum value from the platform while uncovering growth opportunities.
- Manage and grow a portfolio of B2B customer accounts, 100+ accounts
- Build strong relationships with key decision-makers
- Lead regular customer reviews and success meetings
- Increase product adoption and customer engagement
- Identify upsell, cross-sell and growth opportunities
- Monitor customer satisfaction and retention risks
- Act as the main point of contact for customer queries
- Collaborate with Sales, Support and Onboarding teams
- Keep CRM records and account activity up to date
- Proactively engage customers to drive value and usage
- Produce concise account plans and follow-up actions
The Candidate:
We are looking for a proactive Account Manager or Customer Success professional from a SaaS or B2B background who enjoys building relationships, driving customer engagement and identifying growth opportunities. You'll be organised, commercially aware and passionate about helping customers succeed.
- Experience in Account Management, Customer Success, Client Services or Relationship Management within a SaaS or B2B environment is essential
- Enjoys speaking with customers and building genuine relationships
- Commercially minded with the ability to identify growth opportunities
- Has experience identifying upsell, cross-sell or account growth opportunities
- Organised, proactive and ability to manage multiple clients at one time
- Self-motivated with the ability to work independently and as part of a team
- Excellent communication both written and verbal
If you are an ambitious Account Manager who enjoys helping customers succeed while growing commercial relationships click 'Apply' today.
Account Manager in Glasgow employer: Employal
Join a rapidly growing technology business in Glasgow that values its employees and fosters a collaborative culture. With a hybrid working model, generous holiday allowance, and private healthcare, this company prioritises employee well-being and growth, offering clear progression opportunities within a supportive leadership team. You'll have the chance to work with renowned brands while making a meaningful impact on customer success and account growth.
