At a Glance
- Tasks: Engage with customers via phone, email, and web chat to provide exceptional support.
- Company: A growing digital services business known for excellent customer service.
- Benefits: Salary between £25,000 - £27,000, full training, and a casual dress code.
- Other info: Join a supportive team with great career progression opportunities.
- Why this job: No two days are the same; make a real impact in customer relationships.
- Qualifications: Passion for customer service and strong communication skills.
Do you enjoy speaking to customers and building relationships with a wide range of businesses? Would you like a role where no two days are the same, giving you the opportunity to support customers via telephone, email and web chat? This is not a traditional call centre position. Our award-winning client believes in developing people, providing genuine career opportunities and ensuring that every team member feels valued. One moment, you could be helping a sole trader who runs their own plumbing business and the next, supporting a large technology company with hundreds of employees. Every interaction is different, and you will play a key role in delivering an exceptional customer experience. Whether you already have customer service experience or are looking for your first professional office-based role, this could be the perfect opportunity.
The Company
Our client is a growing and established digital services business with a strong reputation for delivering excellent customer service. Due to continued growth, they are looking to train and develop the right candidate within their busy client services team.
The Role
- Respond to customer enquiries via telephone, email and web chat
- Provide friendly and professional customer support
- Resolve customer queries and escalate where necessary
- Update customer information on the customer relationship management system
- Work closely with internal teams
- Follow up with customers to ensure satisfaction
- Support with general administrative tasks
The Candidate
- Passionate about delivering excellent customer service
- Excellent written and verbal communication skills
- Positive, organised and eager to learn
- Comfortable speaking with customers over the phone
- Strong problem-solving skills and attention to detail
- Ability to manage workloads and prioritise tasks
- A team player with a proactive attitude
In Return
- £25,000 to £27,000 salary
- Full training provided
- Supportive and friendly team
- Modern office environment
- Casual dress code
- Excellent career progression opportunities
Interested? Click 'Apply' today.
Customer Service in Dorking employer: Employal
Our client is an exceptional employer located in Dorking, offering a vibrant work culture that prioritises employee development and satisfaction. With a focus on building strong relationships with customers across various industries, team members enjoy a dynamic role where no two days are the same, alongside comprehensive training and excellent career progression opportunities. The modern office environment, supportive team atmosphere, and casual dress code further enhance the appeal of this rewarding position.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Employal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Employal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Employal:Your cover letter is your chance to shine! Tell us why you want to work at Employal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Employal!
How to prepare for a job interview at Employal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
