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- Tasks: Provide exceptional customer service and solve problems for business clients.
- Company: Established market leader with a focus on quality service.
- Benefits: Competitive salary, hybrid work options, and a bonus structure.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Previous B2B customer service experience and strong communication skills.
- Other info: Enjoy a supportive team environment with opportunities for career growth.
The predicted salary is between 26000 - 30000 £ per year.
Enderby, hybrid after 6 months
£26,000 - £30,000
Full Time, Permanent
Do you love providing genuine, high-quality service but hate the idea of being stuck on a headset taking endless transactional calls? We are working with a long-established, market-leading business turning over £25m annually. My client puts quality over quantity – it is at the heart of everything they do. They are now looking for a Customer Service Executive to service their business customer needs.
This isn’t a call-centre role. You will be given the time and autonomy to build rapport, solve problems, and deliver the kind of service that leaves a lasting impression. If you are someone who thrives in a people-focused environment, values doing things properly, and takes pride in servicing customer needs, this is the role for you!
The role:
- Handling inbound calls and emails from existing customers
- Providing support, handling general account queries including sales administration
- Resolve queries in a timely and professional manner, ensuring customer satisfaction
- Process customer orders efficiently
- Work closely with internal teams to maintain smooth service delivery
- Maintain accurate records and follow company procedures using CRM software
- Contribute ideas to improve the customer experience
The candidate:
- Previous customer service skills (B2B) is essential
- Strong rapport builder, someone bubbly/chatty would suit this role
- Excellent written and verbal communication
- Strong attention to detail and ability to multitask
- A team player with a problem-solving mindset
- Comfortable using CRM systems and Microsoft Office
What is on offer:
- Competitive salary of £25k–£30k
- Monday - Friday working hours, no weekends.
- Hybrid working options available after 6 months
- Bonus structure
If you are passionate about customer care and ready to build your career within a growing company, please click ‘apply’ today.
Customer Service Executive employer: EMPLOYAL
Contact Detail:
EMPLOYAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you can showcase your problem-solving skills and ability to build rapport with customers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen and gives you a chance to stand out from the crowd.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit chatty and bubbly in your cover letter. Remember, this role is all about building rapport with customers, so show us how you connect with people.
Tailor Your Experience: Make sure to highlight your previous customer service experience, especially in B2B settings. We’re looking for someone who understands the importance of quality service, so relate your past roles to what we do here at StudySmarter. It’ll help us see how you fit into our team!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate a well-structured application that reflects your ability to multitask and manage information accurately. It’s a great way to show us you can handle the responsibilities of the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how we value our team members!
How to prepare for a job interview at EMPLOYAL
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you built rapport, resolved issues, or contributed to improving customer satisfaction. This will demonstrate your ability to thrive in a people-focused environment.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide thoughtful responses and show that you value communication. Don’t hesitate to ask for clarification if you need it; it’s a great way to engage with the interviewer.
✨Be Ready to Discuss CRM Experience
Since the role involves using CRM software, be prepared to discuss your experience with these systems. If you have specific examples of how you've used CRM tools to enhance customer service or streamline processes, share those. It’ll show that you’re ready to hit the ground running!
