At a Glance
- Tasks: Build relationships with clients and provide exceptional customer service.
- Company: Fast-growing, award-winning digital marketing agency with a supportive culture.
- Benefits: Salary of £25,000 - £28,000, full training, casual dress, and career progression.
- Other info: Join a friendly team and enjoy a modern office environment.
- Why this job: Kickstart your career in a rewarding environment where personality matters more than experience.
- Qualifications: Confident communicator with a positive attitude and eagerness to learn.
The predicted salary is between 28000 - 28000 £ per year.
Are you someone who loves talking to people, building relationships, and helping people through excellent communication and service? If so, this could be the perfect opportunity to kick start your career in a professional and rewarding environment.
This is an exciting opportunity to join a growing business where personality, attitude, and ambition matter more than experience. Whether you are currently working in customer service or looking for your first professional role, this position offers full training and the chance to build a long-term career in a supportive environment.
Our client is a fast-growing, award-winning digital marketing agency that is investing heavily in its commercial team. Known for delivering results-driven digital solutions, they are looking for ambitious, people-focused individuals who enjoy building relationships, delivering outstanding customer experiences, and helping clients get the most value from the services they use.
The role
This is a people-focused role where you will act as the point of contact for a portfolio of clients. You will build relationships, check in with clients regularly, answer questions, provide updates, and ensure every client has a positive experience.
Key responsibilities include:
- Building strong relationships with clients over the phone and by email
- Acting as the main point of contact for client enquiries
- Providing exceptional customer service and support
- Gathering feedback and ensuring clients remain engaged
- Working alongside the SEO team and providing performance reports and Google rankings to clients
- Maintaining customer records up to date on the CRM
- Working closely with colleagues across different teams
- Identifying opportunities to strengthen client relationships
- Keeping accurate records and updating internal systems
The Candidate
We are looking for a confident and enthusiastic individual who enjoys working with people, thrives in a fast-paced environment, and is eager to build a successful long-term career.
- A people person who loves building relationships
- Confident communicator both written and verbal
- Positive with a can-do attitude
- Organised and ability to manage multiple tasks
- Keen to learn and develop your career
- Motivated by progression
- Comfortable picking up the phone and speaking to clients
What is on offer:
- Salary of £25,000 - £28,000
- Full training and ongoing support
- Friendly and supportive team culture
- Modern office environment
- Casual Dress
- The opportunity to build a long-term career within a growing business
Interested? Click ‘Apply’ today.
Customer Service Executive in Reigate employer: Employal Careers
Employal Careers offers a supportive environment for individuals looking to start or advance their careers in customer service. The company values personality, attitude, and ambition over experience, providing full training and opportunities for professional growth. Employees can expect to work in a fast-paced, rewarding atmosphere where building relationships and delivering outstanding customer experiences are prioritized.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Reigate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Employal Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Employal Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Reigate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Employal Careers:Your cover letter is your chance to shine! Tell us why you want to work at Employal Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Employal Careers!
How to prepare for a job interview at Employal Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
