At a Glance
- Tasks: Provide excellent service to guests through check-in, bookings, and administrative tasks.
- Company: Motel One London-Tower Hill, a vibrant hotel with a welcoming atmosphere.
- Benefits: Competitive pay, staff discounts, and opportunities for international career growth.
- Other info: Enjoy extensive training and development opportunities at our One University.
- Why this job: Join a fun team and celebrate successes while making guests feel at home.
- Qualifications: Experience in hospitality or a passion for customer service is essential.
The predicted salary is between 22000 - 26000 £ per year.
You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in.
At the front desk and in our Reservations department, you will be responsible for:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
Bonus program: The better the guests rate their stay, the higher the bonus!
Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments - we achieve our results together
Front Office & Reservations Agent in London employer: emplify GmbH
Motel One London-Tower Hill is an exceptional employer that prioritises both employee satisfaction and guest experience. With a vibrant work culture that celebrates teamwork and success, employees benefit from extensive training opportunities, attractive staff discounts across Europe and the USA, and the chance to build a rewarding international career. Join us in a dynamic environment where your hosting skills are valued, and every day brings new opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motel One. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your personality and hosting skills, as these are key for the Front Office & Reservations Agent role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. A welcoming smile goes a long way too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Front Office & Reservations Agent in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature that fits perfectly with our hotel vibe.
Tailor Your Application:Make sure to tailor your application to the Front Office & Reservations Agent role. Highlight any relevant experience in customer service or the hotel industry, and mention specific skills that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at emplify GmbH
✨Know the Company Inside Out
Before your interview, take some time to research Motel One. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office & Reservations Agent, your ability to provide excellent service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your commitment to quality service.
✨Practice Common Interview Questions
Anticipate questions related to handling bookings, managing payments, and dealing with no-shows. Practising your responses will help you feel more confident during the interview. Don’t forget to prepare questions to ask them too; it shows you're engaged and interested!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and the importance of presentation in front of guests.
