At a Glance
- Tasks: Provide excellent service to guests at the front desk and manage reservations.
- Company: Join Motel One, a vibrant hotel chain with a focus on guest experience.
- Benefits: Enjoy staff discounts, bonuses based on guest ratings, and career growth opportunities.
- Other info: Participate in fun team celebrations and extensive training to develop your skills.
- Why this job: Kickstart your career in hospitality while making guests feel welcome and valued.
- Qualifications: No prior experience needed; just bring your personality and passion for service!
The predicted salary is between 20000 - 25000 £ per year.
You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in.
At the front desk and in our Reservations department, you will be responsible for:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
Bonus program: The better the guests rate their stay, the higher the bonus!
Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments - we achieve our results together
Front Desk & Reservations Specialist — Global Career Path in London employer: emplify GmbH
Motel One London-Tower Hill is an exceptional employer that prioritises both employee satisfaction and guest experience. With a vibrant work culture that celebrates teamwork and success, employees benefit from extensive training opportunities, attractive staff discounts across Europe and the USA, and a clear path for career advancement within the international hotel network. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Reservations Specialist — Global Career Path in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Motel One. Check out their social media and website to understand their vibe. This will help you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face for guests, think about how you can showcase your hosting skills in the interview. Maybe role-play common scenarios with a mate to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Whether you're a seasoned pro or new to the hotel scene, have a few stories up your sleeve that highlight your customer service skills. We love hearing about how you've made guests feel special!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Motel One. Don’t miss out on this opportunity!
We think you need these skills to ace Front Desk & Reservations Specialist — Global Career Path in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of humour can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application for the Front Desk & Reservations Specialist role. Highlight your relevant experience in customer service and any specific skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at emplify GmbH
✨Know the Company Inside Out
Before your interview, take some time to research Motel One and their values. Understand their approach to customer service and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Front Desk & Reservations Specialist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent service or resolved conflicts. Highlighting your interpersonal skills will demonstrate that you’re the right fit for this customer-focused position.
✨Practice Common Interview Questions
Anticipate questions related to handling bookings, managing payments, and dealing with no-shows. Practising your responses will help you feel more confident during the interview. Consider role-playing with a friend to simulate the interview environment and get comfortable with your answers.
✨Dress the Part and Bring Your A-Game
First impressions matter! Dress smartly and professionally for your interview. Also, bring along any necessary documents, like your CV and references. Being well-prepared shows that you take the opportunity seriously and are ready to make a great impression.
