At a Glance
- Tasks: Provide excellent service to guests through bookings and support.
- Company: Motel One Glasgow, a friendly and dynamic hotel chain.
- Benefits: Attractive staff discounts, bonus program, and career growth opportunities.
- Other info: Enjoy team celebrations and extensive training for personal development.
- Why this job: Join a vibrant team and make guests' experiences unforgettable.
- Qualifications: Hospitality experience or a passion for customer service is essential.
The predicted salary is between 22000 - 26000 £ per year.
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Bonus program: The better the guests rate their stay, the higher the bonus!
Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications: Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent in Glasgow employer: emplify GmbH
Motel One Glasgow is an exceptional employer that prioritises a vibrant work culture and employee development. With opportunities for international career advancement, attractive staff discounts across Europe and the USA, and a commitment to celebrating team successes, we ensure that our Reservations Agents thrive in a supportive environment where their contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Glasgow
✨Tip Number 1
Get to know the company! Research Motel One and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be the friendly voice on the other end of the line. Role-play with a friend to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Reservations Agent in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and communicative side. Remember, we’re all about hosting skills and a passion for the hotel industry!
Tailor Your Application:Make sure to tailor your application to the Reservations Agent role. Highlight any relevant experience in customer service or the hotel industry, and mention how your skills align with what we’re looking for. A personalised touch goes a long way!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at emplify GmbH
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel industry and the specific role of a Reservations Agent. Brush up on OPERA Cloud and electronic booking systems, as well as common customer service scenarios. This will show that you’re serious about the position and ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about providing excellent service, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer queries or resolved issues. A friendly and approachable attitude can go a long way in making a great impression!
✨Team Spirit is Key
Emphasise your ability to work as part of a team. Share experiences where you’ve collaborated with others, especially in high-pressure situations. The company values teamwork, so showing that you can support your colleagues will definitely work in your favour.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process at One University or how the bonus program works. This shows your interest in the role and helps you understand if the company culture aligns with your values.
