At a Glance
- Tasks: Provide excellent service to guests at check-in, manage bookings, and handle payments.
- Company: Motel One London-Tower Hill, a vibrant hotel chain with a welcoming atmosphere.
- Benefits: Attractive staff discounts, bonuses based on guest ratings, and extensive training opportunities.
- Other info: Enjoy team celebrations and discover international career opportunities within our hotels.
- Why this job: Join a dynamic team and kickstart your career in the exciting hotel industry.
- Qualifications: No prior experience needed; just bring your personality and passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
Bonus program: The better the guests rate their stay, the higher the bonus!
Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments - we achieve our results together
Front Office & Reservations Agent employer: emplify GmbH
Motel One London-Tower Hill is an exceptional employer that prioritises both employee satisfaction and guest experience. With a vibrant work culture that celebrates teamwork and success, employees benefit from extensive training opportunities, attractive staff discounts across Europe and the USA, and the chance to build a rewarding international career. Join us in a dynamic environment where your contributions are recognised and valued, making every day at work meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motel One. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your personality and hosting skills, as these are key for the Front Office & Reservations Agent role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you walk into that interview. It shows you care about the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Front Office & Reservations Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with our guests!
Tailor Your Application:Make sure to tailor your application to the Front Office & Reservations Agent role. Highlight any relevant experience in hospitality or customer service, and mention specific skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role there. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at emplify GmbH
✨Know the Company
Before your interview, take some time to research Motel One. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Front Office & Reservations Agent, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Familiarise Yourself with Booking Systems
Since you'll be handling bookings and managing systems like Sihot, it’s beneficial to brush up on any relevant software or processes. If you have experience with similar systems, be ready to discuss that during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows you're not just interested in the job, but also in how you can grow within the company.
