At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join the vibrant Lancaster Gate Hotel, part of the award-winning Motel One Group.
- Benefits: Enjoy staff discounts, bonuses based on guest ratings, and career growth opportunities.
- Other info: Flexible shifts and a multicultural team await you in this dynamic environment.
- Why this job: Be part of an exciting rebranding project and celebrate successes with a fun team.
- Qualifications: Experience in hospitality or a passion for service; strong communication skills are key.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for an experienced and highly motivated Front Office Agent for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group and we are launching a new sister brand called The Cloud One Hotels soon - you will be involved in an amazing rebranding project! Join our team and grab this unique opportunity!
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Knowledge in Front Office PMS like Opera or Opera cloud is an advantage. Must have flexibility to work a combination of shifts and occasional Night Shift if required.
Bonus program: The better the guests rate their stay, the higher the bonus!
Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Ideally with knowledge of PMS Opera Cloud
- Must be flexible with shifts pattern (Early, Late, Middle, Nights occasionally)
Please note we only accept applications with full rights to work in the UK based on full time hours, the hotel does not offer any kind of sponsorship.
Front Office Agent employer: emplify GmbH
Join the Lancaster Gate Hotel, part of the esteemed Motel One Group, where you will be immersed in a vibrant work culture that prioritises guest satisfaction and team collaboration. With exciting projects like the upcoming rebranding to The Cloud One Hotels, employees benefit from extensive training opportunities, attractive staff discounts across Europe and the USA, and a supportive environment that celebrates achievements together. This is not just a job; it's a chance to grow your career in a dynamic and multicultural setting in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Front Office Agent role.
✨Tip Number 2
Show off your personality! When you get that interview, let your hosting skills shine through. Remember, they’re looking for someone who can create a warm and welcoming atmosphere for guests.
✨Tip Number 3
Be prepared to discuss your flexibility with shifts. The hotel industry is all about adapting to the needs of the guests, so highlight your willingness to work various shifts, including nights if needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at StudySmarter, making it easier to kickstart your career in hospitality.
We think you need these skills to ace Front Office Agent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role focused on guest care.
Tailor Your Application:Make sure to customise your application for the Front Office Agent position. Highlight your relevant experience in hospitality and any specific skills that match the job description, like your knowledge of PMS systems or your hosting skills.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your experience and skills to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team there!
How to prepare for a job interview at emplify GmbH
✨Know Your Stuff
Familiarise yourself with the hotel and its services, especially the new Cloud One Hotels brand. Research the Motel One Group and be ready to discuss how your experience aligns with their values and goals.
✨Showcase Your People Skills
As a Front Office Agent, you'll be the face of the hotel. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for guests or handled difficult situations with grace.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice common front office situations, like handling check-ins or resolving guest complaints. This will help demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Flexibility is Key
Highlight your willingness to work various shifts, including nights. Be prepared to discuss how you manage your time and maintain a positive attitude while working flexible hours, as this is crucial for the role.
