At a Glance
- Tasks: Provide excellent service to guests through check-in, bookings, and administrative tasks.
- Company: Join Motel One, a vibrant hotel chain with a focus on guest experience.
- Benefits: Enjoy staff discounts, bonuses based on guest ratings, and career growth opportunities.
- Other info: Participate in fun team celebrations and extensive training for personal and professional development.
- Why this job: Kickstart your career in hospitality while making guests feel welcome and valued.
- Qualifications: No prior experience needed; just bring your personality and passion for service!
The predicted salary is between 22000 - 26000 £ per year.
You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
Bonus program: The better the guests rate their stay, the higher the bonus!
Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications: Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments - we achieve our results together
Front Desk & Reservations Specialist — Global Career Path employer: emplify GmbH
Motel One London-Tower Hill is an exceptional employer that prioritises both employee satisfaction and guest experience. With a vibrant work culture that celebrates teamwork and success, employees benefit from extensive training opportunities, attractive staff discounts across Europe and the USA, and a clear path for international career advancement. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Reservations Specialist — Global Career Path
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face for guests, think of scenarios where you can showcase your hosting skills. Role-play with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work at Motel One.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Front Desk & Reservations Specialist — Global Career Path
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality – it’s all about making connections!
Tailor Your Application:Make sure to customise your application for the Front Desk & Reservations Specialist role. Highlight relevant experience and skills that match the job description, like your customer service expertise and organisational skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at emplify GmbH
✨Know the Company
Before your interview, take some time to research Motel One. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Desk & Reservations Specialist, your ability to provide excellent service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your hosting skills and commitment to quality service.
✨Practice Common Interview Questions
Anticipate questions related to handling bookings, managing payments, and dealing with no-shows. Practising your responses will help you feel more confident during the interview. Consider role-playing with a friend to simulate the interview environment.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. Inquire about the training process at One University or how success is measured in the bonus program. This shows that you’re not just interested in the job, but also in growing with the company.
