At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join the vibrant Lancaster Gate Hotel, part of the award-winning Motel One Group.
- Benefits: Enjoy staff discounts, bonuses based on guest ratings, and career growth opportunities.
- Other info: Dynamic multicultural environment with extensive training and development opportunities.
- Why this job: Be part of an exciting rebranding project and celebrate successes with a fun team.
- Qualifications: Experience in hospitality or a passion for hosting; flexibility with shifts is a must.
The predicted salary is between 22000 - 26000 € per year.
We are looking for an experienced and highly motivated Front Office Agent for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group and we are launching a new sister brand called The Cloud One Hotels soon - you will be involved in an amazing rebranding project! Join our team and grab this unique opportunity!
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Knowledge in Front Office PMS like Opera or Opera cloud is an advantage. Must have flexibility to work combination of shifts and occasional Night Shift if required.
Bonus program: The better the guests rate their stay, the higher the bonus! Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings. Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA. Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running. Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
- Ideally with knowledge of PMS Opera Cloud
- Must be flexible with shifts pattern (Early, Late, Middle, Nights occasionally)
Please note we only accept applications with full rights to work in the UK based on full time hours, the hotel does not offer any kind of sponsorship.
Front Office Agent in City of Westminster employer: emplify GmbH
At Lancaster Gate Hotel, part of the esteemed Motel One Group, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises personal and professional growth. Our team members enjoy unique opportunities to engage in exciting projects, such as our upcoming rebranding initiative, while benefiting from competitive staff discounts across Europe and the USA. Join us in London, where your passion for hospitality will be celebrated through team events and a supportive environment that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Front Office Agent position or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the hotel and its culture, and prepare to showcase your hosting skills and passion for guest service. Remember, they want to see your personality shine through!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Front Office Agent role!
We think you need these skills to ace Front Office Agent in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make your application stand out.
Tailor Your Application:Make sure to customise your application for the Front Office Agent role. Highlight your relevant experience in hospitality and any specific skills that match what we're looking for, like your knowledge of PMS systems.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your experience and skills if it helps. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lancaster Gate Hotel.
How to prepare for a job interview at emplify GmbH
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel and its values. Research Lancaster Gate Hotel and the Motel One Group, as well as the upcoming Cloud One Hotels brand. This shows your genuine interest and helps you connect your experience to their mission.
✨Show Off Your People Skills
As a Front Office Agent, your role revolves around guest interaction. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or resolved a tricky situation – these stories will highlight your hosting skills.
✨Flexibility is Key
The job requires flexibility with shifts, including nights. Be ready to discuss your availability and willingness to adapt to different schedules. This will demonstrate that you’re a team player who can handle the dynamic nature of the hospitality industry.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the rebranding project or how the hotel supports staff development. This not only shows your enthusiasm but also gives you insight into the company culture and future opportunities.
