At a Glance
- Tasks: Drive new business, nurture client relationships, and explore upselling opportunities.
- Company: Join Emplifi, a leader in Autonomous CX with a global presence.
- Benefits: Enjoy flexible working, unlimited paid time off, and a supportive culture.
- Other info: Inclusive workplace that values diversity and offers career growth.
- Why this job: Work with top brands and cutting-edge tech in a fast-paced environment.
- Qualifications: 5+ years in sales, fluent in English and another European language.
The predicted salary is between 42750 - 52250 £ per year.
About Emplifi
Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
About the Sales Team
Emplifi's sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they're in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.
About the Role
The Account Executive ("AE") is a pivotal role within Emplifi's social sales team. This individual carries an individual quota target and is responsible for driving new business, nurturing existing client relationships, and exploring opportunities for cross-selling and upselling. The Account Executive will have a specific focus on either a geographically-based territory or named account territory, ensuring consistent growth and maximization of revenue.
What You'll Do
- New Business Development: Prospect and identify new business opportunities within the designated territory or named accounts. Develop and maintain a robust pipeline of potential clients through networking, research, and referrals. Present our digital marketing solutions to potential clients, demonstrating how our services can help meet their business objectives.
- Account Management: Working closely with the Solution Consultant and the Customer Success Manager, the AE will foster and grow relationships with existing clients. Understand clients' business goals, challenges, and needs to identify opportunities for additional products and services. Regularly review client campaigns and provide insights, optimization suggestions, and reports.
- Cross-selling and Upselling: Recognize opportunities to offer additional or premium services to current clients. Collaborate with the customer success organization and solution consultant to identify the next best solutions for existing clients.
- Sales Strategy: Develop and execute a comprehensive sales strategy for the assigned territory or named accounts. Utilize CRM tools to track interactions, sales progress, and client information. Provide regular feedback to the marketing and product teams about market trends, competition, and customer feedback to inform our offerings and strategies.
- Collaboration: Work closely with internal teams such as marketing, product, and customer support to ensure client expectations are met and exceeded. Attend regular sales meetings to update the team on achievements and challenges and to collaborate on strategies and tactics.
- Lead Development: Working with the Business Development team, identify, research, and engage potential leads through various channels including social media, industry events, and outbound strategies. Qualify leads by assessing their potential needs and fit for our digital marketing solutions.
- Pipeline Management: Consistently manage and update the sales pipeline using CRM tools. Forecast potential sales activities and revenue outcomes. Evaluate and prioritize leads to ensure efficient time and resource allocation.
What You'll Bring to Us
- Bachelor's degree in Business, Marketing, Communications, or a related field strongly preferred.
- Minimum of 5 years of sales experience, preferably in the digital marketing industry.
- Proven track record of meeting and exceeding sales quotas.
- Strong understanding of digital marketing services including e-commerce, social media, content marketing etc.
- An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact.
- Excellent verbal and written communication skills.
- Fluent English is essential, together with fluency in at least one additional European language (French, Spanish or Italian).
- Proficiency in using CRM tools like Salesforce or HubSpot.
- Ability to work independently and as part of a team.
- Strong negotiation and presentation skills.
What We Offer
- International and fast-paced environment.
- Chance to work with the world's biggest brands at the CX tech leader.
- Agile and open-minded culture, with high levels of trust and flexibility.
- Opportunity for professional growth and development.
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas.
- AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future.
- Flexible working environment.
- Unlimited Paid Time Off.
- Sick Days & Community Service Days.
- Meetups & conferences.
- Benefits package including Private Health Insurance and Pension.
- Enhanced family/parental leave.
- Modern office in the heart of Central London.
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.
Spanish-speaking Customer Success Account Manager in London employer: Emplifi
Emplifi is an exceptional employer, offering a dynamic and inclusive work culture that empowers employees to thrive in their careers. With a focus on professional growth, access to cutting-edge AI tools, and the opportunity to collaborate with some of the world's biggest brands, employees can expect a rewarding experience in the heart of Central London. The company promotes flexibility, unlimited paid time off, and a supportive environment that values diversity and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish-speaking Customer Success Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emplifi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emplifi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Spanish-speaking Customer Success Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emplifi:Your cover letter is your chance to shine! Tell us why you want to work at Emplifi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emplifi!
How to prepare for a job interview at Emplifi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
