At a Glance
- Tasks: Be the go-to person for After Sales Work instructions and coordinate service engineers' appointments.
- Company: Join a dynamic team focused on customer satisfaction and efficient service delivery.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real difference by ensuring smooth aftercare processes and building strong relationships.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Be the first contact for all After Sales Work instructions, ensuring the end customer is contacted according to the Main Contractors Service Level Agreements (SLAs).
- Log instruction in the internal database and allocate the Service engineers appointment within the allocated ‘emergency’ level as stipulated by the contractor in the works instruction.
- Ensure the service engineers diary for the area is completed and up to date, ensuring all days are filled to capacity.
- Ensure all materials required are either logged under the Customer Complaint Form (CCF) procedure or replacement stock jobs are raised and signed off.
- Ensure all materials are readily available for the engineers to collect prior to call to guarantee the call is completed first time.
- Keep all internal service call schedules up to date, including Daily service instruction log, weekly diary for the engineers, and Weekly service call log.
- Ensure all information being processed is accurate, complete, and concise.
- Ensure the engineers completion site audit pros are sent back to the main contractor when the job is completed and closed down.
- Ensure all Main Contractors portals are up to date with date instruction booked for completion date, and any correspondence applicable to the instruction.
- Responsible for all CCF return management that arise from replacements, working closely alongside their designated engineer.
- Ensure a smooth process is adopted for fault finding reasons.
- Build solid and trusted relationships across stakeholders, customers, and engineers.
- Ensure all Emplas procedures and policies are adhered to.
- This is not an exhaustive list and will be subject to any other duties or responsibilities as required by the demands of the business and appropriate to the grade and level of this role.
Commercial Aftercare Coordinator in Wellingborough employer: Emplas Window Systems
As a Commercial Aftercare Coordinator at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a supportive team culture, and the opportunity to build lasting relationships with stakeholders and customers, all while ensuring a seamless aftercare experience. Located in a vibrant area, our workplace fosters collaboration and innovation, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Aftercare Coordinator in Wellingborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. We want you to shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from our platform, and it helps us keep track of all the amazing talent out there.
We think you need these skills to ace Commercial Aftercare Coordinator in Wellingborough
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you’re excited about being the first contact for After Sales Work instructions and helping customers. A bit of personality goes a long way!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. We appreciate clarity, especially when it comes to logging instructions and keeping schedules up to date. Avoid jargon and keep it simple!
Highlight Relevant Experience:If you've got experience in customer service or coordinating schedules, make sure to mention it! We love seeing how your background aligns with our needs, especially in managing service engineers and materials.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Emplas Window Systems
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Commercial Aftercare Coordinator. Familiarise yourself with terms like SLAs, CCF procedures, and service call logs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role involves managing schedules and ensuring everything runs smoothly, be prepared to discuss your organisational strategies. Share specific examples of how you've kept track of multiple tasks or projects in the past, and how you ensure accuracy and completeness in your work.
✨Build Rapport with Interviewers
This position requires building solid relationships with stakeholders and engineers. During the interview, focus on creating a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening to demonstrate your interpersonal skills.
✨Prepare Questions About the Company
Have a few thoughtful questions ready about the company’s processes and culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and align with their values. It’s a great way to leave a positive impression!
