At a Glance
- Tasks: Manage customer orders and quotes, ensuring accuracy and communication.
- Company: Join Emplas, a leading UK window and door manufacturer with a strong reputation.
- Benefits: Competitive salary, on-the-job training, career progression, and team-building events.
- Other info: Exciting time to join a thriving business with award-winning recognition.
- Why this job: Be part of a dynamic team making a real impact in the home improvement industry.
- Qualifications: Attention to detail, adaptability, and great communication skills required.
The predicted salary is between 24000 - 33600 £ per year.
WELLINGBOROUGH, United Kingdom
Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing, we partner with leading window systems suppliers and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. We work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.
You will be joining our dynamic team and be responsible for managing the flow of customer orders and quotes into the business, ensuring they are accurately assessed, logged, and passed to the relevant teams for processing. The individual will act as a key link between customers, the Processing team, and the Customer Service Operations (CSO) team, ensuring high standards of accuracy, communication, and customer care.
Some of your responsibilities will include:
- Take ownership of the Communications page, where all manual orders and quotes are received.
- Review incoming requests, complete feasibility checks, and ensure all required information is present.
- Log orders and quotes promptly and accurately for the wider team to process.
- Handle general customer enquiries via phone, providing clear, friendly, and professional assistance.
- Ensure internal processes and procedures are followed at all times.
- Support continuous improvement by identifying opportunities to streamline workflows or reduce errors.
- Maintain accurate records and support audit or compliance activities where needed.
The ideal candidate will have excellent attention to detail, be adaptable to change, possess great communication skills, and have the ability to prioritise work.
On-the-job training, career progression opportunities, employee assistance programme (EAP), free parking, company events / team-building activities.
This is an amazing time to join our team and a thriving business, having recently won both the Big Business of the Year award and the Fabricator of Choice at the G25.
Order Processing & Administrator in Wellingborough employer: Emplas Window Systems Ltd
Emplas is an exceptional employer, offering a supportive work culture that values integrity, teamwork, and excellence. With on-the-job training and clear career progression opportunities, employees are encouraged to grow and develop their skills in a thriving environment. Located in Wellingborough, the company also provides benefits such as free parking and team-building activities, making it a rewarding place to work for those seeking meaningful employment in the window and door manufacturing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processing & Administrator in Wellingborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emplas Window Systems Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emplas Window Systems Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processing & Administrator in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emplas Window Systems Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Emplas Window Systems Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emplas Window Systems Ltd!
How to prepare for a job interview at Emplas Window Systems Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
