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For Companies At a Glance
- Tasks: Build strong relationships with customers and assist with their enquiries.
- Company: Join Emplas, a leading UK window and door manufacturer since 1979.
- Benefits: Enjoy a competitive salary and a supportive team environment.
- Why this job: Be part of a dedicated team focused on service excellence and improving homes.
- Qualifications: 1 year of customer service experience preferred but not essential; great communication skills required.
- Other info: Full-time role with Monday to Friday working hours.
The predicted salary is between 24000 - 33600 £ per year.
Emplas Window Systems Ltd Wellingborough, United Kingdom Customer Service On site
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Company Description
Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvcwindow manufacturersand aluminiumwindow manufacturers, we work with thetrade,new build, social housing and educational sectors since 1979, our reputation is built on service excellence.
We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.
Position
What you\’ll be doing:
- Maintaining and developing close relationships with our long-standing and new customers.
- Assisting customers with all enquiries about our products and services.
- Inform & update customers on order lead-time.
- Liaising with other departments to resolve customer issues/queries.
- Receive and process customers stock orders accurately and by agreed deadlines.
- Surpassing customer expectations on quality and service levels.
Requirements
You will have:
- 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential).
- Confidence using the telephone, be resilient and have a natural rapport with customers.
- Excellent organisational and planning skills.
- Ability to effectively handle multiple tasks in a fast paced environment.
- Excellent attention to detail.
Other information
Salary: £24,000 per annum
Working hours: Monday – Friday 9:00-17:30 , 40h per week with 30min break
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Customer Support Coordinator employer: Emplas Window Systems Ltd
Contact Detail:
Emplas Window Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with Emplas Window Systems and their products. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially any that relate to manufacturing or construction. Highlight specific examples where you resolved customer issues or exceeded expectations.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since the role requires confidence in handling customer inquiries, consider role-playing scenarios with a friend to build your comfort level.
✨Tip Number 4
Showcase your organisational skills by preparing a plan for how you would manage multiple customer queries simultaneously. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you have worked in a manufacturing or construction environment. Use specific examples to demonstrate your skills in maintaining customer relationships and handling enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Emplas Window Systems Ltd's values. Mention how your skills align with their requirements, such as your organisational abilities and attention to detail.
Highlight Relevant Experience: In your application, emphasise any previous roles where you successfully managed customer queries or orders. If you have experience in a fast-paced environment, be sure to mention it, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Support Coordinator.
How to prepare for a job interview at Emplas Window Systems Ltd
✨Show Your Customer Service Skills
Emphasise your experience in customer service, especially if you've worked in a manufacturing or construction environment. Be ready to share specific examples of how you've successfully handled customer enquiries or resolved issues.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational and planning skills, prepare to discuss how you manage multiple tasks effectively. You might want to mention any tools or methods you use to stay organised in a fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to customer interactions, such as how you would handle a difficult customer or a situation where you exceeded customer expectations. Practising your responses can help you feel more confident during the interview.
✨Research Emplas and Its Values
Familiarise yourself with Emplas' values of integrity, teamwork, determination, excellence, and pride. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of improving Britain's homes.
