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- Tasks: Create a vibrant community for students and plan exciting social events.
- Company: Join Hello Student, part of Empiric Student Property Group, known for its friendly culture.
- Benefits: Enjoy 25 days holiday, birthday off, and discounts with leading retailers.
- Why this job: Be the go-to person for students and make their experience unforgettable.
- Qualifications: Experience in customer service or hospitality and a passion for community building.
- Other info: Flexible hours in a fun, dynamic environment with great career growth potential.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Empiric Student Property plc provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Have your birthday off! SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments. Access to Reward Gateway and enjoy discounts with a number of leading retailers. Cycle 2 Work Scheme. Service Award Scheme (one day per year up to 5 years’ service).
We’re Hello Student, part of the Empiric Student Property Group. With over 9,000 beds around the UK, our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service! We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!
As a Customer Service Advisor, you’ll be the friendly face and go‑to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing:
- Create a “home away from home” community for students.
- Plan exciting social events and deliver stand‑out check‑in/check‑out experiences.
- Handle complaints with care and ensure students feel supported.
- Drive great reviews and high customer satisfaction scores.
Sales and Revenue:
- Help meet city revenue and sales targets.
- Stay on top of local trends and competition.
- Smash sales targets and boost re‑booking.
- Balance financial performance with customer happiness.
Sustainability and Community:
- Engage with local communities through volunteer days and charity efforts.
- Promote recycling, energy‑saving, and other eco‑friendly practices.
- Be an advocate for positive social and environmental change.
Facilities Management:
- Keep buildings safe, clean, and well maintained.
- Promote a positive safety culture, handling emergencies and reporting incidents as needed.
- Stay up to date with training and always prioritise health and safety.
What we’re looking for:
- Experience in PBSA, hospitality or a similar field.
- Proven background in customer service, compliance, and sales.
- Ability to juggle multiple priorities and problem‑solve effectively.
- Enthusiasm for fostering community and driving results.
This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever-evolving environment driven by our ways of working commitments: Respectful, Responsive, Supportive, Collaborative, Fun.
Customer Service Assistant in Lancaster employer: Empiric Student Property plc
Contact Detail:
Empiric Student Property plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your enthusiasm for the role and the company shine through. Remember, they’re looking for someone who fits into their fun and collaborative environment, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Assistant in Lancaster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating a vibrant community!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience in hospitality or customer service, and connect it back to how you can contribute to our friendly team at Hello Student.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you’ll be among the first 25 applicants!
How to prepare for a job interview at Empiric Student Property plc
✨Know the Company Culture
Before your interview, take some time to research Hello Student and their values. They emphasise respect, support, and fun, so think about how you can demonstrate these qualities in your answers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you handled complaints or created a positive experience for customers, as this is key for the role.
✨Be Ready to Discuss Community Engagement
Since the role involves fostering a community, think of ways you've engaged with local communities or participated in volunteer efforts. Be prepared to share your ideas on how to create a vibrant atmosphere for students.
✨Demonstrate Your Problem-Solving Abilities
The job requires juggling multiple priorities, so come equipped with examples of how you've effectively solved problems in fast-paced environments. This will show your potential employer that you can handle the dynamic nature of the role.
