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- Tasks: Create a vibrant community for students and deliver exceptional customer service.
- Company: Join Hello Student, part of the Empiric Student Property Group.
- Benefits: Enjoy 25 days holiday, birthday off, and access to discounts with leading retailers.
- Other info: Flexible hours in a dynamic environment with opportunities for personal growth.
- Why this job: Be part of a fun team that values respect, support, and community engagement.
- Qualifications: Experience in customer service or hospitality and a passion for community building.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Have your birthday off!
SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments.
Access to Reward Gateway and enjoy discounts with a number of leading retailers.
Cycle 2 Work Scheme.
Service Award Scheme (one day per year up to 5 years’ service).
25 days holiday entitlement (pro rata for part time colleagues).
8% pension (7.5% employer / 0.5% employee) contribution.
We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service!
We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!
What you’ll do:
- As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home.
Your key responsibilities:
- Customer Service: Create a “home away from home” community for students. Plan exciting social events and deliver stand-out check in/check-out experiences. Handle complaints with care and ensure students feel supported. Drive great reviews and high customer satisfaction scores.
- Sales and Revenue: Help meet city revenue and sales targets. Stay on top of local trends and competition. Smash sales targets and boost re-booking. Balance financial performance with customer happiness.
- Sustainability and Community: Engage with local communities through volunteer days and charity efforts. Promote recycling, energy-saving, and other eco-friendly practices. Be an advocate for positive social and environmental change.
- Facilities Management: Keep buildings safe, clean, and well maintained. Promote a positive safety culture, handling emergencies and reporting incidents as needed. Stay up to date with training and always prioritise health and safety.
What we’re looking for:
- Experience in PBSA, hospitality or a similar field.
- Proven background in customer service, compliance, and sales.
- Ability to juggle multiple priorities and problem-solve effectively.
- Enthusiasm for fostering community and driving results.
What to expect:
This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever-evolving environment driven by our ways of working commitments: Respectful, Responsive, Supportive, Collaborative, Fun.
Customer Service Assistant in Exeter employer: Empiric Student Property plc
Contact Detail:
Empiric Student Property plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle complaints or create a welcoming environment. Role-playing with a friend can really help you nail those responses.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for creating a vibrant community shine through. They want to see that you’re excited about the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you appreciate their time and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Customer Service Assistant in Exeter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating a vibrant community!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your relevant experience in customer service and any skills that align with our values of being respectful, responsive, and supportive. This shows us you really get what we're about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Empiric Student Property plc
✨Know the Company Culture
Before your interview, take some time to research Hello Student and their approach to customer service. Understanding their values, like respectfulness and fun, will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Highlight how you handled complaints or created a welcoming environment, as these are key aspects of the role.
✨Demonstrate Team Spirit
Since this role involves working in a collaborative team, be ready to discuss how you’ve successfully worked with others in the past. Share stories that illustrate your ability to support teammates and contribute to a positive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Practice responding to scenarios about handling difficult customers or planning events, as this will show your problem-solving skills and creativity.