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- Tasks: Create a vibrant community for students and plan exciting social events.
- Company: Join Hello Student, part of Empiric Student Property Group, with over 9000 beds across the UK.
- Benefits: Enjoy 25 days holiday, birthday off, and an 8% pension contribution.
- Other info: Flexible hours in a fun, dynamic environment with great career growth opportunities.
- Why this job: Be the friendly face that makes students feel at home and drive positive change.
- Qualifications: Experience in customer service and a passion for community building.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Why join us?
- 25 days holiday entitlement (pro rata for part time colleagues)
- Have your birthday off!
- 8% pension (7.5% employer / 0.5% employee) contribution
- SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service! We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!
What you’ll do:
As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.
Your key responsibilities:
- Customer Service
- Create a “home away from home” community for students.
- Plan exciting social events and deliver stand-out check in/check-out experiences.
- Handle complaints with care and ensure students feel supported.
- Drive great reviews and high customer satisfaction scores.
- Sales and Revenue
- Help meet city revenue and sales targets.
- Stay on top of local trends and competition.
- Smash sales targets and boost re-booking.
- Balance financial performance with customer happiness.
- Sustainability and Community
- Engage with local communities through volunteer days and charity efforts.
- Promote recycling, energy-saving, and other eco-friendly practices.
- Be an advocate for positive social and environmental change.
- Facilities Management
- Keep buildings safe, clean, and well maintained.
- Promote a positive safety culture, handling emergencies and reporting incidents as needed.
- Stay up to date with training and always prioritise health and safety.
What we’re looking for:
- Experience in PBSA, hospitality or a similar field
- Proven background in customer service, compliance, and sales
- Ability to juggle multiple priorities and problem-solve effectively.
- Enthusiasm for fostering community and driving results.
What to expect:
This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever-evolving environment driven by our ways of working commitments.
Customer Service Assistant in Devon employer: Empiric Student Property plc
Contact Detail:
Empiric Student Property plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their fun and collaborative team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle complaints or create a welcoming environment for students. Role-playing these situations can boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewer, let your passion for creating a vibrant community shine through. Share any relevant experiences where you’ve fostered connections or organised events – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows you’re engaged and eager to learn more about how you can contribute to their success. Plus, it’s a great way to see if the vibe is right for you!
We think you need these skills to ace Customer Service Assistant in Devon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating a vibrant community!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your experience in customer service and any relevant skills that align with our values of respectfulness and collaboration. We love seeing how you can contribute to our team!
Be Specific About Your Experience: Don’t just list your previous jobs; share specific examples of how you’ve handled customer complaints or created memorable experiences. We’re looking for those standout moments that show you can drive great reviews and high satisfaction scores!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Empiric Student Property plc
✨Know the Company Culture
Before your interview, take some time to understand the company culture at Hello Student. They value respect, support, and fun, so think about how you can demonstrate these qualities in your responses. Share examples from your past experiences that highlight your ability to create a positive community.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll be the friendly face for students. Prepare specific examples of how you've handled customer complaints or created memorable experiences in previous roles. This will show that you can handle the responsibilities of the job with care and enthusiasm.
✨Be Ready to Discuss Sales and Revenue
Since driving sales and meeting revenue targets is part of the role, come prepared with ideas on how you could contribute to this aspect. Research local trends and think about how you can leverage them to boost re-booking rates and customer satisfaction.
✨Emphasise Your Community Engagement
Hello Student is looking for someone who can engage with local communities and promote sustainability. Be ready to discuss any volunteer work or community projects you've been involved in. Highlight your passion for social and environmental change, as this aligns with their values.