At a Glance
- Tasks: Create a vibrant community for students and deliver exceptional customer service.
- Company: Join a dynamic team focused on fostering community and sustainability.
- Benefits: Enjoy 25 days holiday, birthday off, and an 8% pension contribution.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of a fun environment while making a positive impact on students' lives.
- Qualifications: Experience in customer service and a passion for community engagement.
The predicted salary is between 20000 - 25000 € per year.
Benefits
- 25 days holiday entitlement (pro rata for part-time colleagues)
- Have your birthday off!
- 8% pension contribution (7.5% employer / 0.5% employee)
- SmartTech – get the latest technology and spread payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
Key Responsibilities
- Customer Service
- Create a “home away from home” community for students.
- Plan exciting social events and deliver standout check-in/check-out experiences.
- Handle complaints with care and ensure students feel supported.
- Drive great reviews and high customer satisfaction scores.
- Sales and Revenue
- Help meet city revenue and sales targets.
- Stay on top of local trends and competition.
- Smash sales targets and boost re-booking.
- Balance financial performance with customer happiness.
- Sustainability and Community
- Engage with local communities through volunteer days and charity efforts.
- Promote recycling, energy-saving, and other eco‑friendly practices.
- Be an advocate for positive social and environmental change.
- Facilities Management
- Keep buildings safe, clean, and well maintained.
- Promote a positive safety culture, handle emergencies and report incidents as needed.
- Stay up to date with training and always prioritise health and safety.
Qualifications
- Experience in PBSA, hospitality or a similar field.
- Proven background in customer service, compliance, and sales.
- Ability to juggle multiple priorities and problem‑solve effectively.
- Enthusiasm for fostering community and driving results.
What to Expect
This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You’ll thrive in a fun, ever‑evolving environment driven by our ways of working commitments.
Our Core Values
- Respectful
- Responsive
- Supportive
- Collaborative
- Fun
Customer Service Assistant FTC (6 Months) employer: Empiric Student Property plc
As a Customer Service Assistant, you will be part of a vibrant team dedicated to creating a welcoming community for students. Our company offers an excellent work culture with benefits such as 25 days of holiday, a generous pension scheme, and opportunities for personal growth through engaging community initiatives. Located in a dynamic environment, we prioritise employee well-being and sustainability, making us an attractive employer for those seeking meaningful and rewarding employment.
Contact Detail:
Empiric Student Property plc Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant FTC (6 Months)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their key responsibilities, especially around customer service and community engagement.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. Show enthusiasm for the role and be ready to share examples of how you've handled complaints or driven customer satisfaction in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Assistant FTC (6 Months)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to creating that 'home away from home' vibe for students.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service, hospitality, or PBSA. We’re looking for specific examples of how you've handled complaints or driven customer satisfaction. The more tailored your application is to the role, the better!
Be Results-Driven:We love seeing candidates who can demonstrate their impact. If you've smashed sales targets or improved customer reviews in previous roles, shout about it! Numbers and results speak volumes and show us you can drive great outcomes.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at StudySmarter.
How to prepare for a job interview at Empiric Student Property plc
✨Know the Company Culture
Before your interview, take some time to understand the company's core values like being respectful, responsive, supportive, collaborative, and fun. This will help you align your answers with what they value most and show that you're a great fit for their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight how you handled complaints, created positive experiences, and drove customer satisfaction. This will demonstrate your ability to thrive in a role focused on community and support.
✨Be Ready to Discuss Sales Strategies
Since the role involves meeting sales targets, think about how you can contribute to revenue growth. Be prepared to discuss local trends you've noticed and how you would approach boosting re-booking rates while keeping customers happy.
✨Emphasise Your Community Engagement
Talk about any previous volunteer work or community initiatives you've been involved in. Show your enthusiasm for promoting sustainability and social change, as this aligns with the company's commitment to engaging with local communities.
