Customer Service Assistant

Why join us?

• 25 days holiday entitlement (pro rata for part time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailers
• Cycle 2 Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

What you’ll do:

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.

Your key responsibilities:

• Create a “home away from home” community for students.
• Plan exciting social events and deliver stand‑out check‑in/check‑out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

Sales and Revenue:

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re‑booking.
• Balance financial performance with customer happiness.

Sustainability and Community:

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy‑saving, and other eco‑friendly practices.
• Be an advocate for positive social and environmental change.

Facilities Management:

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

What we’re looking for:

• Experience in PBSA, hospitality or a similar field.
• Proven background in customer service compliance, and sales.
• Ability to juggle multiple priorities and problem‑solve effectively.
• Enthusiasm for fostering community and driving results.

What to expect:

This fast‑paced, dynamic role includes flexible hours (weekends/evenings). You’ll thrive in a fun, ever‑evolving environment driven by our ways of working commitments.

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun